Profiles on Xfinity Stream and Xumo Stream Box overview

Profiles introduces three pre-defined viewing experiences: Household for shared viewing, Kids for under 13, and Teens for ages 13–17. The profiles provide an appropriate experience for age-tailored audiences and are pre-defined, so they cannot be edited or deleted.

Kids and Teens profiles curate relevant, age-appropriate content and include additional privacy protections. This includes restrictions on personalized recommendations and advertising, while maintaining clear separation from the Household experience and providing a foundation for improved profile experiences in the future. Parental controls set on this device may not be carried over to third-party apps. To manage parental controls and other settings within each individual app, go to that app’s settings.

On first use, you will default to the Household profile for shared viewing. You can then switch profiles at any time by selecting the profile icon on the top navigation menu.

How it works

When starting your device, you will return to the previously selected Kids or Teens profile; otherwise, it will start in the Household profile. Once a profile is selected, you are taken to the Homepage, with the experience and available content tailored to that profile.

To access profiles on Xfinity Stream or Xumo Stream Box from Xfinity:

1. Select the profile picker icon in the upper corner of your home screen.
   
2. Choose the profile you want to use.
   • Household: Provides the standard viewing experience.
     
   • Teens: Content appropriate for viewers aged 13–17 is displayed.
     
   • Kids: Content appropriate for viewers under 13 is displayed.
     

3. Switching profiles starts a new viewing session, this means current content playing or open apps will stop. The first time you select a Kids or Teens profile, you’ll be prompted to create a PIN. The PIN is also required to exit Kids or Teens profiles, including when switching using voice commands. This is to helping ensure younger viewers remain within their age-appropriate experience.

Within Kids and Teens profiles:

• Personalized recommendations and targeted advertising are not shown.
• Autoplay is disabled to help manage screen time.
• Sports and Store are removed in the Kids profile, and Store is removed in the Teens profile.
• The top navigation menu is tailored to the selected mode, ensuring you only see destinations relevant to that audience.
• Child-appropriate apps are highlighted within the experience. Other apps can still be discovered through voice search, but apps that do not provide child-directed content require an account PIN before they can be accessed.
• Additional parental controls can be set within the profiles if needed through the Settings under PIN and Parental.

What to expect with these profiles

• More relevant viewing — Content is selected for age-appropriate audiences, making it easier to discover programs and entertainment.
• Tailored experiences for younger viewers — Kids and Teens profiles provide age-appropriate viewing experiences with additional privacy, content and parental-control protections. Parental controls set on the device may not carry over to third-party apps. To manage parental controls within an individual app, go to that app’s settings.
• Clear separation of viewing experiences — Household, Kids and Teens profiles separate content and viewing activity, creating an experience better suited to different audiences.
• A simpler way to find the right content — Spend less time navigating content that is not relevant to you or appropriate for these age groups.  

What happens if my device is restarted?
The first time Profiles are available, you'll start in the Household profile. After that, the device returns to the previously selected profile.

For example, if you were last using the Kids profile when the device is restarted, your device will return to the Kids profile so the PIN requirement can’t be bypassed by restarting the device.

Additional information