Fandango app on Xfinity overview

Watch all the latest movies and TV shows with Fandango. Enjoy thousands of free movies or rent and buy new releases and your favorites in up to 4K ultra high definition (UHD). Stream more confidently with family features that make movie night kid-safe.

• Instantly watch over 150,000 movies and TV shows without a subscription.
  • Pay only for what you choose to rent or buy.
• See new releases weeks before Blu-Ray, DVD, Netflix, and Hulu.
• Watch over 10,000 movies and TV shows for free (with ads).
• Up to 4K UHD and Dolby Atmos Surround Sound.

To use the Fandango app, you’ll need:

• Xumo Stream Box, Xfinity Flex or a compatible X1 TV Box (RNG150 and Pace XG1v1 TV Boxes aren’t compatible) with Xfinity Internet (any level of service)
• Vudu account (free)

Access the Fandango app

The easiest way to get the Fandango app is by saying "Fandango" into your Voice Remote.

You can also find the Fandango app by:

1. Pressing the Xfinity button on your remote.
2. Selecting Apps.
3. Go to Fandango.
4. The first time you access the Fandango app on your streaming device, you can sign in with an existing account. or create a free account.
   • Note: If you don’t activate, you can still browse movies and play trailers. However, you won’t be able to rent, purchase or watch free content or rate movies.

Exit the Fandango app

To exit the Fandango app, press the Exit button on your remote.

Note: You can also hit the back arrow or Last button to exit, but you'll see an “Are you sure you want to exit Fandango?” message. Choose Confirm to exit.

Sign in to your existing Fandango account

If you have a Fandango account, you can access the Fandango app on your Xumo Stream Box, Xfinity Flex streaming device or compatible X1 TV Box.

1. Access the Fandango app on your streaming device.
2. You’ll see the Join Free page. Select Sign up/Sign in.
   
   • Options for logging in to the app will display, including scanning a QR code, visiting the Fandango (Vudu) website, or using your TV Box to sign in with email
   • If you select the "Sign In/Join with Email" option, enter the email address you used when you first signed into your Fandango account. Then, select Done.
   • Enter the password for your Fandango account and select Done.
     
     • If you’ve entered your password correctly, then your streaming device is activated and you’ll see the Fandango page.
     • If you’ve forgotten your password, select Forgot Password to reset it.
3. On the Welcome page, select BROWSE MOVIES to be taken to your Fandango homepage to access your account details, view purchases, or rent/purchase new content.

Create a Fandango account from your Xumo Stream Box, Xfinity Flex streaming device or X1 TV Box

To access all the Fandango app features on your Xumo Stream Box, Xfinity Flex streaming device or compatible X1 TV Box, you’ll need to create a Fandango account.

1. Access the Fandango app on your compatible Xfinity device.
2. Select Sign up/Sign in.
3. Enter your email address and select Done.
4. Create and enter your password and select Done.
5. You’ll see the Fandango page. Check your email to complete your account setup online.

You can also sign up for a Fandango account from the Fandango website homepage by selecting Sign In in the top-right corner of the page.

Billing and support

• X1 and Flex
  • If you rent/purchase content through the Fandango app on your Xfinity Flex streaming device or X1 TV Box, you’ll be billed through the credit card you have on file with your Fandango account.
    
  • Note: Any rentals or purchases made through the app won't be on your Xfinity bill.
• Xumo Stream Box
  • If you rent/purchase content through the Fandango app on your Xumo Stream Box, the charge will appear on your Xfinity bill.

To rent/buy from the app:

1. Navigate to a title and select the rent or buy option.
   
2. A confirmation screen will show the total price of your rental or purchase. Confirm your rental/purchase or select Cancel to return to the previous screen.
   
3. To complete your purchase or rental, select Confirm.
4. A confirmation screen will display and the title will be added to your Fandango library.
   

Support

For questions about Fandango billing, managing your Fandango account or other support related to the app, go to support.vudu.com.

FAQs

Why can’t I access the Fandango app?
To see Fandango content, please verify that you have: Xumo Stream Box, Xfinity Flex or a compatible X1 TV Box with Xfinity Internet service (any level).

Note: RNG150 and Pace XG1v1 X1 TV Boxes aren’t supported. If you'd like to upgrade your X1 TV Box, please contact us.

How much does Fandango cost?
Aside from the prices for Xumo Stream Box, Xfinity Flex or X1 service and Xfinity Internet, there is no monthly subscription fee for Fandango. You may be charged directly through Fandango if you make movie or TV show rentals/purchases directly through Fandango on your Flex streaming box or X1 TV Box. If you do not have a method of payment on your Fandango account and choose to rent/purchase content through the Fandango app on your Xumo Stream Box, the charge will appear on your Xfinity bill.

If you have questions about something you were billed for by Fandango, you can go to support.vudu.com or call 1-888-554-VUDU (8838).

How does watching Fandango count against my Xfinity Internet data usage?
Fandango content is delivered over your Xfinity Internet service. Therefore, Fandango is subject to the same rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply.

Is Fandango in 4K?
4K content is available if you use the Fandango app on X1 and have an XG1v4, Xi6, or XiOne TV Box, or on Xfinity Flex with an Xi6 or XiOne streaming TV Box (along with a compatible 4K or 4K/HDR TV). Learn more about watching 4K with Xfinity TV service.

How do I block access to Fandango on Xumo Stream Box, Xfinity Flex, or X1?
There are several ways you can set parental controls for the Fandango app.

• Block content by selecting Settings > Parental Controls > TV Rating Locks > TV-MA.
  • Once locked, a parental control PIN is required before you can access the app.
• You can block access to the app using an Application Lock.

Note: Once the Fandango app is launched, parental control settings won't guard against content searches or playback within the app.

Does Fandango have Closed Captioning (CC)?
Yes. You’ll see a CC icon after you begin playing a movie under the playback bar. You can arrow down to the icon to toggle CC on or off.