Learn what to do when you have a problem with a Nest Thermostat connected to your Xfinity system.
What you'll need:
- Xfinity Internet or Xfinity Home.
- Access to the Xfinity Home app.
- A Nest Thermostat, installed and activated according to the manufacturer.
- Your Nest login details.
Troubleshoot your Nest Thermostat
Note: Nest is no longer a Works with Xfinity partner. If you linked your Nest account with Xfinity Home prior to September 3, 2019, you can continue to control your installed Nest Thermostats via the Xfinity Home app, just as long as you don’t migrate your Nest account to a Google account.
Before you begin:
- Have you installed your Nest Thermostat and activated it with the Nest app?
- Have you connected your Nest Thermostat to the Xfinity Home app?
- Do you know how to control your Nest Thermostat from the Xfinity Home app?
- Is a rule to control your Nest Thermostat not working?
- Is a scene not working?
If you can't control your Nest Thermostat from the Xfinity Home app:
- Restart the Xfinity Home app.
- If the problem continues, check to see if you can control your Nest Thermostat from the Nest app.
- If you can control the device from the Nest app, wait a few minutes, and then try the Xfinity Home app again, or contact us.
- If you can't control the Thermostat from the Nest app, please contact Nest Customer Support at 1-855-469-6378.
Additional information
Visit our Online Support Center to find common solutions.
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