Troubleshooting Xfinity Storm-Ready WiFi is simple and easy with the Xfinity app.

To get started, open the Xfinity app and go to WiFi tab > View WiFi equipment > Storm-Ready WiFi > Troubleshoot Device. The Xfinity app will troubleshoot your Storm-Ready WiFi device and provide a status for your WiFi signal, cellular signal and Battery Backup.

Mobile screenshot with a message that the connections look good with details about the WiFi, Cellular and Battery backup at the bottom.

Below are solutions to problems you may experience with your Storm-Ready WiFi device.

WiFi signal low

If you have a low WiFi signal level, move the Storm-Ready WiFi device closer to the Xfinity Gateway. The device should be between five and 30 feet from the Xfinity Gateway.

Poor cellular signal

Move your Storm-Ready WiFi device close to an elevated position near a window. Run troubleshooting again.

Battery Backup not fully charged after activation

If the device is not 100% charged 24 hours after activation, check that wiring is correct.

Battery Backup light blinking

If the device is blinking for more than 30 minutes, press the reset button 10+ seconds. If necessary, reboot the Storm-Ready device by holding the reset button for 15 seconds. To learn more about device status lights, see what the lights on your Storm-Ready WiFi mean.

If you experience other issues with your Storm-Ready WiFi, please contact us for help.