The Xfinity Pro WiFi Extender has status lights that behave differently depending on the status of the device. As the status changes on the Xfinity Pro WiFi Extender device, the status lights on the Xfinity Gateway and Battery Backup (sold separately) will also behave differently.

Normal network operation (WiFi Extender)

When there are no outages, the Xfinity Pro WiFi Extender works with the Xfinity Gateway and 2nd-generation WiFi Extenders (if installed) to extend the WiFi signal in your home and provide whole-home WiFi coverage.

Network outage

During a network outage, the Xfinity Pro WiFi Extender provides an LTE internet connection to the Xfinity Gateway. The Xfinity Gateway, Xfinity Pro WiFi Extender, and 2nd-generation WiFi Extenders (if installed) continue to provide whole-home WiFi coverage.

Power outage

Your Xfinity services rely on power to both your home and our network. A Battery Backup is available for purchase separately to help keep the Pro WiFi Extender connected for up to four hours during a power outage. When the Xfinity Gateway and 2nd-generation WiFi Extenders are down because of a power outage, the Xfinity Pro WiFi Extender will become the home WiFi gateway using the LTE internet connection if you have purchased a Battery Backup. If your Battery Backup fully drains during a power outage, the Xfinity Pro WiFi Extender will go offline.

For assistance with setting up your Xfinity Pro WiFi Extender, please visit Pro WiFi Extender. You can also go to Xfinity Pro WiFi Extender troubleshooting if you are experiencing issues with your Xfinity Pro WiFi Extender.

Device status and light activity

Scenario	Xfinity Pro WiFi Extender status	Xfinity Pro WiFi Extender LED	Xfinity Gateway LED	Battery Backup LED (if purchased)
Activation	Xfinity Pro WiFi Extender activation	Blink white	Solid white	Blink white
Post-activation	Pro WiFi Extender needs attention (post-activation)	Blink white	Solid white	Off
	Pro WiFi Extender (normal)	Off	Solid white	Off
	Failure of Battery Backup	Off	Solid white	Solid red
	LTE error/no connection on Pro WiFi Extender	Solid red	Solid white	Off
Network outage	Network Outage	Solid white	Blink amber	Off
Power outage	Power outage (Battery Backup working)	Solid white	Off	Solid white
	Power outage (Pro WiFi Extender offline and Battery Backup offline)	Off	Off	Off
	Power outage battery nearly discharged	Solid white	Off	Solid red