The Xfinity Pro WiFi Extender has status lights that behave differently depending on the status of the device. As the status changes on the Xfinity Pro WiFi Extender device, the status lights on the Xfinity Gateway and Battery Backup (sold separately) will also behave differently.
Normal network operation (WiFi Extender)
When there are no outages, the Xfinity Pro WiFi Extender works with the Xfinity Gateway and 2nd-generation WiFi Extenders (if installed) to extend the WiFi signal in your home and provide whole-home WiFi coverage.
Network outage
During a network outage, the Xfinity Pro WiFi Extender provides an LTE internet connection to the Xfinity Gateway. The Xfinity Gateway, Xfinity Pro WiFi Extender, and 2nd-generation WiFi Extenders (if installed) continue to provide whole-home WiFi coverage.
Power outage
Your Xfinity services rely on power to both your home and our network. A Battery Backup is available for purchase separately to help keep the Pro WiFi Extender connected for up to four hours during a power outage. When the Xfinity Gateway and 2nd-generation WiFi Extenders are down because of a power outage, the Xfinity Pro WiFi Extender will become the home WiFi gateway using the LTE internet connection if you have purchased a Battery Backup. If your Battery Backup fully drains during a power outage, the Xfinity Pro WiFi Extender will go offline.
For assistance with setting up your Xfinity Pro WiFi Extender, please visit Pro WiFi Extender. You can also go to Xfinity Pro WiFi Extender troubleshooting if you are experiencing issues with your Xfinity Pro WiFi Extender.
Device status and light activity
Scenario | Xfinity Pro WiFi Extender status | Xfinity Pro WiFi Extender LED | Xfinity Gateway LED | Battery Backup LED (if purchased) |
Activation | Xfinity Pro WiFi Extender activation | Blink white | Solid white | Blink white |
Post-activation | Pro WiFi Extender needs attention (post-activation) | Blink white | Solid white | Off |
Pro WiFi Extender (normal) | Off | Solid white | Off | |
Failure of Battery Backup | Off | Solid white | Solid red | |
LTE error/no connection on Pro WiFi Extender | Solid red | Solid white | Off | |
Network outage | Network Outage | Solid white | Blink amber | Off |
Power outage | Power outage (Battery Backup working) | Solid white | Off | Solid white |
Power outage (Pro WiFi Extender offline and Battery Backup offline) | Off | Off | Off | |
Power outage battery nearly discharged | Solid white | Off | Solid red |