Learn how to return your xFi Pods for a refund or warranty replacement.

Return for Refund or Hardware Warranty Replacement

To initiate a return for refund or hardware warranty replacement, complete the xFi Pods Return Form. Once you've completed the form, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.

Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund. However, xFi Pods (2nd Generation) can be replaced within one year under the hardware warranty.

Older xFi Pods (1st Generation) are no longer under warranty and can't be exchanged for the new model (2nd Generation). We’ll continue providing support to customers who own them; however, these devices are no longer eligible for warranty exchange. Learn more about the limited warranty for Xfinity xFi Pods.

Need help with your xFi Pods? Check out these frequently asked questions about xFi Pods.