Learn how to use the Xfinity app or Xfinity Home app to add a camera to your Xfinity Home Security system. If you don't have an Xfinity Camera yet, visit Xfinity Cameras to get started!
Before activating your Xfinity Camera
- Identify your camera — Different cameras have different activation instructions.
- Download the Xfinity app or the Xfinity Home app.
- Use the Xfinity app, if you have Self Protection.
- Use either app, if you have Xfinity Home.
- Turn on Bluetooth for your mobile device.
- Turn on Location Services to allow the app to use your location.
- Choose a spot for your camera. The Xfinity Indoor Camera (xCam3) should only be placed indoors.
- Plug it into the power outlet you will use once it's mounted.
- Make sure the outlet is inside and not controlled by a wall switch.
- Make sure you have good WiFi where the camera will be placed.
- Use your phone to run a speed test (connected to WiFi). You'll need at least 3 Mbps download and 2 Mbps upload speed.
- To improve performance, plug the power adapter closer to your gateway or use Xfinity WiFi Extenders to extend the WiFi range.
Notes:
- Activate one camera at a time.
- Use the power adapter that comes with your camera.
- If using your own modem or a third-party internet provider, set the WiFi Network Configuration Security Mode to WPA2 + AES.
Getting started
- Sign in with your Xfinity ID.
- Xfinity app: Select the Account tab, then select the Activate Xfinity Camera.
- Xfinity Home app: Select More, then Add a device, then Xfinity Camera.
- Allow Bluetooth and location services on your mobile device. These are required.
- Select Get Started.
- Place your camera inside or near an inside power outlet if installing outside. Select Next.
- If mounting outside, the power adapter must be plugged in inside. See tips for outside installation.
- Connect the camera's Ethernet cable to the power adapter. Plug the power adapter into an inside power outlet that is not controlled by a light switch. Select Next.
- Make sure the adapter is visible and not too close to objects that could block the WiFi signal. Select I'm Ready. Let's Go!.
- Wait for the camera to power up.
- When the light on the front of the camera blinks blue or white, select The Light is Blinking.
- If the light isn't blinking, wait two minutes and try again. If still not blinking, select I Don't See the Light and follow the instructions.
- When the light on the front of the camera blinks blue or white, select The Light is Blinking.
- Hold your phone near the power adapter.
- The system will find and add your camera to the network. This may take a few minutes. Once connected, select Next.
- Enter a name for the camera's location, such as "Back Door," then select Next.
- If you have 24/7 Video Recording, you can turn it on for the camera. Select Turn On. Otherwise, select Leave Off.
- You can turn it on or off at any time and have up to six cameras running 24/7 Video Recording.
- If you want sound for your live and recorded video, select Turn On. Otherwise, select Leave Off.
- Microphones are only turned on if you turn them on. You can change your audio settings at any time from the camera's Settings screen. Read our privacy policy.
- Place the camera on a flat surface or mount it to a wall using screws and anchors. Select Finish.
- Note: Do not mount your Xfinity Indoor Camera outdoors.
- Select the camera.
- Xfinity app: Select the Security tab, then select the camera thumbnail.
- Xfinity Home app: Select the camera thumbnail.
- Check the live video feed and adjust the camera to show your desired view.
Congratulations! You have successfully activated your camera.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.