We get that your privacy is important, especially when it comes to protecting your home. We want you to know that certain Xfinity devices have features — like microphones and cameras — that aren't active until you turn them on.
What you need to know
Some Xfinity Home touchscreens have built-in microphones and cameras. These are turned off by default. The microphones and cameras in our touchscreens don’t currently capture or record any information.
These capabilities could be useful in the future to support new and expanded features that some customers may want to use (smart doorbells, for example). If we begin offering these features, we will provide you advance notice of when they will be available, and you will need to choose to turn them on. Otherwise, by default, these features will stay off.
Some Xfinity Cameras and Xfinity Video Doorbells have built-in microphones. If your camera or Video Doorbell has this feature, you'll be asked if you want to turn it on. Otherwise, by default, the microphone will remain off.
Xfinity Video Doorbells Video Doorbells and the latest Xfinity Cameras are compatible with two-way audio. For these devices, after enabling sound in the Xfinity app, you’ll be asked if you want to grant the Xfinity app access to your phone’s microphone when you select Talk on the camera screen. Camera sound and microphone permissions will need to be enabled separately for each Xfinity Camera on your network. You can revoke access to your phone’s microphone through your phone’s application settings.
For information on cameras and microphones in third-party devices purchased at retail locations (not provided by Comcast), please check with the device manufacturer.
Additional information
Visit our Online Support Center to find common solutions.
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