Your Xfinity ID gives you access to everything from managing your account to enjoying your entertainment. It’s visible wherever you sign in to enjoy or manage your services. Your ID can be your email address, the mobile phone number you use to sign in or your username.

If you want to change your password for security reasons, or if you've simply forgotten it, we can help. Visit xfinity.com/password to reset it.

What can you do with an Xfinity ID?

Stream live sports and news, schedule DVR recordings, and watch thousands of On Demand shows and movies with the Xfinity Stream app.
- Start watching with Xfinity Stream as soon as you place your order for Xfinity TV service!
Watch movies and shows on network websites and mobile apps.
Access Xfinity WiFi Hotspots across the country.
Use xfinity.com to manage your services, pay your bill, or create and manage additional users for your household.
Use Xfinity Internet to manage and troubleshoot your internet service.
Use the Xfinity Email website to access your email and phone services.
Use the Xfinity app to manage your settings, payments and data notifications for Xfinity Mobile.
Keep your contact information up to date so you’ll be sure to get important notices about your account.
Add other Xfinity users.

Did you forget your Xfinity ID?

Your Xfinity ID is typically your email or mobile phone number. If you don’t remember your Xfinity ID, you can look it up with the online lookup tool.

Need to create an Xfinity ID?

If you don’t yet have an Xfinity ID, you can create one. You’ll need to self-identify by providing the mobile number associated with your account.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.