Your Xfinity ID gives you access to everything from managing your account to enjoying your entertainment. It’s visible wherever you sign in to enjoy or manage your services. Your ID can be your email address, the mobile phone number you use to sign in or your username.
If you want to change your password for security reasons, or if you've simply forgotten it, we can help. Visit xfinity.com/password to reset it.
Note: The Xfinity app requires you to log in with the Primary user’s Xfinity ID and password. If you are an Xfinity Mobile customer, you can still view some details about your Xfinity Mobile device in the Xfinity app without logging in as the Primary user, but you should sign in with the Primary user’s Xfinity ID for the full experience.
For more details, review how to use the Xfinity app.
What can you do with an Xfinity ID?
- Stream live sports and news, schedule DVR recordings, and watch thousands of On Demand shows and movies with the Xfinity Stream app.
- Start watching with Xfinity Stream as soon as you place your order for Xfinity TV service!
- Watch movies and shows on network websites and mobile apps.
- Access Xfinity WiFi Hotspots across the country.
- Use xfinity.com to manage your services, pay your bill, or create and manage additional users for your household.
- Use Xfinity Internet to manage and troubleshoot your internet service.
- Use the Xfinity Email website to access your email and phone services.
- Use the Xfinity app to manage your settings, payments and data notifications for Xfinity Mobile (Primary user only).
- Keep your contact information up to date so you’ll be sure to get important notices about your account.
- Add other Xfinity users.
What can you do without an Xfinity ID?
Even if you are not logged in, if you access the Xfinity app from your own Xfinity Mobile device, you will be able to see limited details about your own mobile line and any paired device and take certain actions, such as:
- View your data plan, data usage and available features for the line.
- Access to Help & support articles from the Xfinity App.
- Turn on Number Lock
- Sign in with the primary user’s Xfinity ID for the full app experience.
You will not have access to any support or service channels other than limited access to the Xfinity app without an Xfinity ID.
Did you forget your Xfinity ID?
Your Xfinity ID is typically your email or mobile phone number. If you don’t remember your Xfinity ID, you can look it up with the online lookup tool.
Need to create an Xfinity ID?
If you don’t yet have an Xfinity ID, you can create one. You’ll need to self-identify by providing the mobile number associated with your account.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.