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Achieving Turnkey Connectivity: Elevating the Total Multifamily Experience


December 10, 2025

To address the evolving needs of today’s residents, multifamily properties must prioritize turnkey connectivity and modern amenities. Renters are skewing older, more family-oriented, using their homes as offices, and require a robust digital infrastructure.

This white paper examines how properties can enable turnkey property readiness, benefit from partnering with providers who integrate and simplify multiple smart technologies, and create a roadmap toward long-term scalability and success.

"Fragmentation can lead to high costs, under-utilized technologies, and negative resident experiences due to inconsistency. Parks Associates consumer survey data finds that this is highly impactful on resident perception of the property – while smart technologies overall offer a powerful boost to resident NPS, if a resident is dissatisfied with the smart tech, NPS drops to an average of -39. By contrast those who are satisfied with their smart technologies have an average NPS of 21 – a 60-point difference."

Key Takeaways:

  • Resident expectations are rising. Connectivity is a top priority.
  • Turnkey solutions and vendor consolidation reduce friction.
  • Retrofit-friendly technologies open opportunities across existing properties.
  • Investing in smart technology foundations today enables an easier transformation tomorrow.

Recommendations for Owners and Operators:

  • Work to reduce fragmentation and fatigue for residents and staff to improve community loyalty and referrals.
  • Prioritize connectivity as the foundation for technology innovation and smart building strategies.
  • Identify technology partners who can bridge connectivity and smart building solutions, simplifying deployments, including single-stop connectivity and solutions providers to simplify and oversee the end-to-end process.

Visit Parks Associates for the original study.

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