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From Data to Decisions: Unlocking the Power of Smart Technology

November 12, 2025

Smart technology can turn almost any asset into a source of useful data, helping businesses go beyond basic tracking to insights that improve operations and customer experiences. To successfully use smart technology, companies need experienced and reliable partners who can help create a roadmap that’s easy to execute. At Comcast Smart Solutions we help our clients select the right technologies, including video analytics, digital signage, utility management and EV charging that can help deliver real results.

Watch as Comcast Smart Solution’s Jake Purcell and Comcast Business’ Eric Albert join host Richard Hostler to discuss how enterprises are using AI-powered analytics and IoT technology to enhance productivity, help manage costs, and unlock new opportunities than can impact business outcomes.

Addressing common challenges

Establishing an early roadmap to align on goals

  • The Problem: Businesses often adopt smart technology without a defined plan or clear goals. When the core problem isn’t well understood, it becomes difficult for teams to build a blueprint and turn data into meaningful insights.

  • Our Solution: We get involved with our clients at the beginning of the process. With deep expertise across industries, we guide clients from the discovery phase through implementation. We help identify the right problems to solve, collect data earlier, and generate insights quickly to set the foundation for long-term success.

Installing technology that benefits multiple departments

  • The Problem: Organizations struggle with siloed communication between teams that can lead to delayed decision making, inconsistent messaging, and misaligned goals. If teams don’t have transparent data to share with each other they may be less likely to agree on approaches to turn their insights into action.

  • Our Solution: Smart technology can provide AI-powered data to multiple stakeholders through remote dashboards. This easily accessible data helps bridge departmental gaps to help align teams and encourage cross-functional collaboration to deliver a more unified source of truth that drives fast decision-making.

Overcoming operational and cultural hurdles

  • The Problem: It’s easy for companies to rely on legacy institutions because "it's how it's always been done." But, if a company’s data isn’t accurate or actionable, there won’t be any progress, and competition could be gaining a strong advantage by leaning into new insights.

  • Our Solution: To stay competitive, companies need to evolve. Embracing modern technologies helps companies break free from outdated baselines and unlock more accurate and insightful data. These advanced solutions offer a clearer view into what’s happening in physical spaces enabling stakeholders to make smarter, faster decisions.

The benefits of Smart Technology

The most common reasons organizations adopt smart technology is to address universal challenges like monitoring water flow, improving energy efficiency, or enhancing monitoring across a physical space. But, once smart technology is installed, customers can also uncover secondary insights from the data.

For example, a quick-serve restaurant could gain valuable insights into restroom occupancy using water sensors, ultimately enhancing the customer experience. If the data reveals a spike in bathroom usage around dinner time, the owner might determine that scheduling a cleaning after 8 p.m. would be most effective. Or, an apartment building could use video analytics to determine where a new pet-friendly park should go based on where residents walk their dogs.

Once a smart technology platform is in place, scaling becomes easier, more cost-effective, and the benefits can grow exponentially. Ultimately, the more smart technology is used, the easier it is to gain a holistic view into how a property operates, which can lead to better data-backed decisions.

What is the future of automation?

Unprecedented pace

AI is moving so quickly that the technology’s capability is changing beyond the speed that we can understand. While this is a challenge, it’s also exciting because of the endless possibilities that can potentially help us prepare for the unexpected and operate efficiently.

Human intervention

Even with AI constantly improving, there needs to be some sort of human oversight. Having the right framework in place is a great start, but there could be security risks, or data outliers need to be addressed to keep things running smoothly.

Trust but verify

Stakeholders should assign risk levels to the data being collected. Generally, we trust the validity of incoming data, but a layer of human review is still essential to help ensure it’s being used appropriately and responsibly.

How the right partners help you achieve your goals

The key to finding success with smart technology begins with building strong partnerships. With so many niche solutions in a complex marketplace, knowing where to start and which technologies will deliver the most value can be overwhelming.

That’s where Comcast Smart Solutions comes in. We’ve deployed large-scale smart technology solutions across cities, sports stadiums, and warehouses, integrating multiple systems to deliver measurable results. Using Comcast connectivity and our comprehensive partner ecosystem, we’ve created a true one-stop shop that helps businesses simplify complexity, meet customer needs, and operate at their best.

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Ready to learn how smart technology can impact your business?

Schedule an introductory meeting with an experienced member of the Comcast Smart Solutions team today.

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