We're working hard to build the Next Generation Network
We're getting you ready for what's next with even faster, more powerful, and more reliable Internet — so you can do more, connect more, and enjoy more of what you love. In the coming months, we'll be enhancing our network, ultimately enabling us to deliver multigigabit upload and download speeds to meet the growing needs of today and tomorrow.
Your services will be impacted while we're making these updates. We know it's frustrating to lose your connection, so please provide your mobile number to stay informed about when your services will be affected throughout this process.
When work begins in your area, Xfinity and Comcast Business services will be interrupted (typically for 2 hours) followed by a few periods of intermittent downtime.
All Internet-connected devices
Anything in your home or business that relies on our Internet network will be offline, and Xfinity WiFi hotspots may be unavailable.
Phone and emergency services
Our home and business phone services will be unavailable, including landline support for emergency calling, Life Alert and medical monitoring.
Security systems and professional monitoring
Depending on your equipment, professional monitoring may switch to cellular backup, but many app features and notifications may be unavailable. Xfinity Self Protection equipment will be offline.
Xfinity TV and entertainment services
Entertainment provided through Xfinity TV Boxes and Internet-connected streaming devices will be unavailable. You'll still be able to watch on the Xfinity Stream app while connected to a mobile network or non-Xfinity WiFi.
Be prepared and stay informed with real-time text alerts
We'll text you the day before the network improvements begin in your area
During the interruption, your equipment and services will be offline, typically for 2 hours, followed by a few periods of intermittent downtime. Depending on your equipment, professional monitoring may switch to cellular backup.
We'll text you when the interruption is complete and your service is restored
Having trouble connecting? Restart your gateway using the Xfinity app or by unplugging the power cable, waiting one minute, and plugging the power cable back in. It may take a few minutes to come back online.
We're evolving the network in your area to bring you the best experience possible. Our goal has always been to deliver the speed, reliability, and performance you rely on. Now, we're getting ready for what's next — our next generation network that's faster and more reliable than ever so you can do more, connect more, and enjoy more of what you love. We're building this infrastructure over time and neighborhood-by-neighborhood, which will briefly disrupt your services.
You will experience a brief outage while network construction occurs in your neighborhood. In most cases, this outage should only last for 2 hours, however it may be followed by additional periods of intermittent downtimes. During this time, all Internet-connected devices and services will be down, so you may need to plan for alternate accommodations if you work, learn, or game from home. We know this can be frustrating, and ask you provide us with your mobile number so we can keep you informed during this time.