IEPP Partners

 

The Internet Essentials Partnership Program not only provides Internet access to the nation’s most vulnerable families, but also allows key partners to bring their expertise to empower families to take on the challenges of today while preparing for the future.

 

Join the hundreds of organizations that have partnered with Comcast to close the digital divide and support distance learning for students.

 

Organizations interested in becoming IEPP partners can fill out this form to receive more information or begin the sponsorship process. Click here

 

Please have the following partnership details ready to begin the discussion:

• Estimated number of sponsored accounts (25 or more are required)
• Term of partnership (6-month term or longer is required)
• Sponsorship tier desired (Internet Essentials 75Mbps at $14.95 or Internet Essentials Plus 100Mbps at $29.95)
• Zip codes of all desired households being sponsored
• Main point of contact (name, phone number, email)

Partners, such as schools, healthcare providers, and other community-based organizations, have the ability to sponsor or pay for Internet Essentials service for their eligible members/families at a cost of $14.95 or $29.95 per month per household. The minimum requirements to establish an IEPP agreement are at least a six-month sponsorship for at least 25 eligible applicants that are new to the program.

Following execution of a formal agreement, Comcast will send sponsors unique, one-time use “promo codes” to distribute to eligible households. These codes will ensure the billing for an approved applicant will flow up to the sponsor’s account. Sponsors will receive one bill each month and are only charged for applicants that are approved and connected to the Internet Essentials program.

Partnering organizations may use funding from a variety of sources to cover the cost of the service for families. In some cases, this might be through a nonprofit or school district funds, private or corporate donations, CARES Act stimulus funding, ARPA Funding, BEAD funding for digital equity activities, or other funding sources.

 

Comcast is also proud to support partners who apply for Emergency Connectivity Funds (ECF). Eligible applications interested in working with Comcast to obtain high-speed internet service on behalf of students, school staff, and library patrons using ECF can do so through our acclaimed IEPP. Interested schools and libraries can find more information and apply for ECF at emergencyconnectivityfund.org.

Current Internet Essentials and Internet Essentials Plus customers can be migrated into the partnership program following the execution of the agreement. Unfortunately, current Xfinity customers (i.e., non-IE tiers) cannot be migrated under the partnership agreement due to existing program rules.

 

Click here for more information on Internet Essentials eligibility.

The process timeline can vary depending on the time it takes to finalize the agreement and collect partnership details. Please work closely with your Comcast representative to move your project through the process as quickly as possible.

Typically, these agreements are for six or twelve months, but they can also last for multiple years, too. We can be flexible to try to accommodate terms that work for each sponsoring organization.

While Comcast does offer parental controls, these must be set by individual families. Internet Essentials customers now have access to Comcast’s xFi app where they can set parental controls, see what devices are connected to their home network, and pause WiFi access for any device or profile, among other features.

The end user/subscriber is ultimately responsible for any additional charges or services not covered by the IEPP, including unreturned equipment. However, Internet Essentials plans come with unlimited data and no equipment charges.

 

All new and transfer of service customers will be provided a free Self-Installation Kit with instructions to activate their Gateway via the xFi app. Addresses that are not eligible for self-installation due to physical connection issues to the outside of the house will receive Home Drop Off or Pro Install (depending on their location) at no additional charge.

 

If a customer discloses that a disability will preclude them from installing their new Gateway and Internet service, they will be transferred to the Accessibility Center of Excellence (call center), where a full professional installation will be scheduled at no additional cost. If a customer is unwilling to attempt a self-installation, the agent can offer in-person options* at an additional charge to the customer.

 

*available options and charges vary by location

Bulk computer orders are unrelated to the Internet Essentials Partnership Program. Please work with your local Comcast representative if you also want to order computers. Individual customers with Internet Essentials service plans can order a discounted laptop computer at any time by visiting InternetEssentials.com/low-cost-computer.

Applying for Internet Essentials is easy and fast from a mobile device. Applicants can visit InternetEssentials.com to be guided through the online process. Applicants will need to enter the promotional code provided by their sponsor in order to receive the sponsored service. If the sponsor is a school, applicants also need to select that they have a child attending school and type in the school’s name when prompted under the National School Lunch Program.

All Internet Essentials program eligibility criteria still apply for IEPP. Customers must live in our service area, request service in the zip codes defined by the sponsor and cannot currently be subscribed to another Xfinity Internet service or have been a subscriber in the past 90 days.

 

Currently, we are waiving all back due debt through the end of the year, so that more subscribers can sign up and get connected. Click here for more information about eligibility.

Yes, you will still receive a standard Xfinity bill. The $14.95 charge for your Internet Essentials service will be listed but will then be credited off by the sponsorship, so the Internet Essentials service charge will be $0. If you have additional services or fee charges from Comcast, those will NOT be credited and will be shown as due by you.

IEPP is an agreement between the sponsoring organization and Comcast, allowing the sponsor to pay for service for select customers. If you did not receive a promo code, we recommend you contact your city, school district, or organization to find out additional information and to see if you are eligible for sponsored service or to get your promo code.

If the sponsor organization does not wish to extend their agreement beyond the original time frame, we will communicate with customers who continue to be eligible for Internet Essentials that they will either have to start paying the service charge ($14.95/month for Internet Essentials or $29.95 for Internet Essentials Plus) continue to keep their service or close their accounts and return the cable modem.

All new and transfer of service customers will be provided a free Self-Installation Kit with instructions to activate their Gateway via the Xfinity xFi app. Addresses that are not eligible for self-installation due to physical connection issues to the outside of the house will receive Home Drop Off or Pro Install (depending on their location) at no additional charge.

 

If a customer discloses that a disability will preclude them from installing their new Gateway and Internet service, they will be transferred to the Accessibility Center of Excellence (call center), where a full professional installation will be scheduled at no additional cost. If a customer is unwilling to attempt a self-installation, the agent can offer in-person options* at an additional charge to the customer.

 

*available options and charges vary by location

No. As long as you have tried to install the service yourself, we will not charge a fee if you need a technician to support with the installation process.

At this time IEPP is only for the Internet Essentials program, including Internet Essentials and Internet Essentials Plus tiers. We are exploring additional options to meet the needs of our varied sponsors and end users.