Xfinity Discovery Hub
Tips & Tricks

Tips and Tricks to Protect Your Xfinity Account Information

Tips & Tricks

February 20, 2018

Usernames and passwords are the digital keys that allow us to access much of our daily life. From managing finances to staying in touch with old friends, watching Netflix or ordering dinner, we likely have a username and password to remember. At Xfinity, your username and password protect your account information and grant you access to many features your service has to offer.

At Comcast, we want to make sure you have the best experience possible. To us, a part of that means making sure your account information is safe and secure. Help keep your information protected and your account safer than ever. We’ve answered some common customer questions with some tips to help keep your information safe and protected.

Why is my Xfinity username and password so important?

Your Xfinity username and password are important for many reasons. These credentials provide you access to account management tools and to the features that come with your Xfinity service. 

We have made account management easier than ever with My Account. Whether you’re accessing My Account online, through the My Account app, or on your TV, you can do things like view and change your WiFi network name and password, troubleshoot issues, pay your bill, and so much more.

There are many features included with Xfinity service that are only available to our valued customers. For example, we know how important it is to stay connected when you are around town or traveling. As a customer, you have access to more than 18 million Xfinity WiFi hotspots. Simply sign in to the Xfinity WiFi app with your username and password. Looking to turn your mobile device or laptop into a TV screen? Access Xfinity Stream online or via the mobile app and start watching today.

What if I don’t know my Xfinity username and password?

Knowing your username and password puts the control in your hands. If you need help recovering your username or password, the Xfinity username tool and the Xfinity password reset tool are here to help.

How can I make my account more secure?

It’s as easy as 1, 2, 3 to make sure your account is secure and protected.

  1. Create a strong password for your account using a combination of letters, numbers, and symbols.Avoid using personal information in your password and remember that a longer password is better for security.

  2. Update your contact information with a personal email address, mobile phone number, and secret question. Having this information listed on your Xfinity account will make it easy in case you ever need to recover your password.

  3. Enroll in two-step verification for signing in to your apps and This helps protect your account by requiring a verification code in addition to your Xfinity username and password. If you enroll in two-step verification, you’ll receive a verification code via text to your mobile phone or an email sent to a another email address (such as Gmail, Hotmail, or Yahoo). Once you enter the verification code you’ll be all set.


Keep your Xfinity username and password handy, and we’ll make sure to keep your account secure. You can protect your account from unwanted activity and continue to enjoy all the great features and services provided by Xfinity.

Xfinity Internet

Xfinity Internet

Get the speed you need at a great price

Shop internet deals