Two-step verification for signing in to the Xfinity website and app

Xfinity offers Two-Step Verification to add an extra layer of security to your account. When you sign in, we will ask you to verify it is really you using a second verification method. This helps protect your account even if someone else knows your password.

The Xfinity app helps you verify sign-in attempts and manage your account security settings. You can download the Xfinity app on Apple and Android phones.

Set up two-step verification in the Xfinity app

1. Open the Xfinity app.
2. Tap Account at the bottom of the screen.
3. Tap Account settings.
4. Choose Xfinity ID and security.
5. Tap Two-step verification.
   
   • To turn on Two-Step Verification, you must have both:
     • A verified personal (non-Xfinity) email address; and
     • A verified mobile number.
   • If either is missing, you will be asked to add and verify it.
     
6. After your email and mobile number are verified, select Turn on two-step verification.
   
7. You will be asked to verify your identity before making this change. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a code sent through email or text.
8. Two-step verification is now turned on. Two-Step Verification will help verify your identity when you sign in to your account, including when signing in on a new device or after a period of inactivity.
   • If notifications are turned off, you may be asked to update your notification settings to turn them on. Turning on notifications helps ensure that you receive important updates from the Xfinity app.
   • Note: Turning on notifications is optional.
     
   • You may be asked if you would like to add an extra layer of security, like Face ID, when approving sign-in requests in the Xfinity app. If Face ID is turned off, you may be asked to update your device settings to turn it on.
   • Note: This security feature is optional.
     

Verification methods

The Xfinity app offers three ways to verify that it’s you when using two-step verification:

• A push notification on your registered device;
• A text message or email code;
• A code generated in the Xfinity app.

Push notification on your registered device

A registered device is a mobile phone or tablet linked to your account that can receive notifications asking you to approve sign-ins and help verify your identity. Learn more in Manage registered devices for verification.

If you are signing in on different device, like a computer, you can use the Xfinity app on a registered device to approve the sign-in.

When someone tries to sign in to your account, a notification may be sent to your registered devices asking you to approve or deny the sign-in attempt.

• If you recognize the sign-in attempt, select Yes, approve.
• If you do not recognize the sign-in attempt, select No, deny and change your password right away to help keep your account secure.
  

Note: To receive push notifications on a registered device, notifications must be turned on for the Xfinity app. You can turn these on in your device settings.

Text message or email codes

You can choose to receive a one-time verification code by text message or email.

When you sign in, enter the code sent to your verified mobile number or personal email address to verify your identity.

Note: The code expires after 15 minutes. If the code expires before you enter it, request a new code and try again.

Code generator

You can also use the code generator in the Xfinity app to verify your identity. The code generator creates a random, temporary code that can be entered when signing in to your account online.

To access the code generator:

1. Open the Xfinity app.
2. Tap Account at the bottom of the screen.
3. Tap Account settings.
4. Select Xfinity ID and security.
5. Tap Code generator.

Note: The code is only valid for 30 seconds. If the code expires before you enter it, generate a new code and enter it to continue.

Set-up two-step verification on the Xfinity website

1. Go to the Settings page on the website.
2. Choose Xfinity ID and Security.
3. Choose Two-step verification in the Security section.
   • To turn on Two-Step Verification, you must have both:
     • A verified personal (non-Xfinity) email address
     • A verified mobile phone number
   • If either is missing, you will be asked to add and verify it.
4. After your email and mobile number are verified, select Turn on two-step verification.
5. You will be asked to verify your identity before making this change. You can choose one of two ways:
   • Tap a notification in the Xfinity app; or
   • Enter a code sent through email or text.
6. Two-step verification is now on. Two-Step Verification will help verify your identity when you sign in to your account, including when signing in on a new device or after a period of inactivity.