Xfinity offers two-step verification to give an extra layer of security and an easier sign-in experience. You can download it on Apple and Android phones.
The Xfinity app tells you when someone tries to use your Xfinity ID and password to sign in to your account either online or using the Xfinity app. You can approve or deny the sign-in with a yes/no button, facial recognition, one-touch fingerprint ID, or a verification code.
Set up two-step verification in the Xfinity app
- Open the Xfinity app and tap Account at the bottom of the screen.
- Tap Account settings.
- Choose Xfinity ID and security.
- Tap Two-step verification.
- You’ll need both an email and mobile phone number on your account to turn on two-step verification.
- If one or both are missing, you’ll be asked to add and verify them.
- Note: The email address you use can’t be an Xfinity email address.
- Note: The email address you use can’t be an Xfinity email address.
- If one or both are missing, you’ll be asked to add and verify them.
- Once your email and phone number are verified, choose Turn on to turn on two-step verification.
- If your device has biometrics on, you’ll be asked to add another layer of security by using either facial recognition or a fingerprint whenever there’s a sign-in to your Xfinity account.
- Note: This is optional. You can choose to use this feature or the traditional ways.
- Note: This is optional. You can choose to use this feature or the traditional ways.
- You successfully turned on two-step verification. When someone tries to sign in to your account from a new device or after a period of time, you’ll be notified. You can then confirm or deny the sign-in.
- If your device has biometrics on, you’ll be asked to add another layer of security by using either facial recognition or a fingerprint whenever there’s a sign-in to your Xfinity account.
- Two-step verification is now on. Whenever a sign-in attempt for your Xfinity account is made from a new device or after a period of inactivity, you’ll be notified and can confirm or deny the sign-in.
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- Note: After you turn on two-step verification, you’ll be able to check a box for Don’t ask again in this browser. If you check this box, you won’t be asked to sign in as often when you use the app.
- Note: After you turn on two-step verification, you’ll be able to check a box for Don’t ask again in this browser. If you check this box, you won’t be asked to sign in as often when you use the app.
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Verification methods
The Xfinity app offers four ways to verify it’s you when using two-step verification:
- Yes/no push notifications (in-app or in the notifications bar)
- Biometric scanning (facial or fingerprint)
- Traditional text message or email codes
- A code generator in the app
Note: If you want to use yes/no push notifications or biometrics, you must turn on notifications. If you don't, you’ll need to use one-time codes sent to you by text message or email, or the code generator in the app.
Push notifications
The default method for two-step verification is push notifications.
When someone tries to sign in to your account online or in the app, a notification will show in any registered devices’ notification bar. It will ask you to verify the login is you. If you or someone you know didn’t try signing in, choose No, deny and change your password right away to keep your account safe.
You can also verify the sign-in request within the Xfinity app if you’re currently using it or clear away the sign-in request.
Biometrics
If your device supports biometric scanning, you can use a one-touch fingerprint ID or facial recognition as an extra layer of safety. You’ll be asked if you want to use this and push notifications when setting up two-step verification.
Text message or email code
If you don’t turn on push notifications or biometric scanning, your device will use a code sent through text message or email. You’ll be asked to enter it when you sign in to your account online or in the app. The code expires in 15 minutes.
Code generator
You can also use the code generator in the app. This will generate a random code that you’ll be asked to enter when you sign in to your account online or in the app. You can find this under Code generator on the two-step verification screen.
Set up multiple devices
You can have up to five registered devices that get push notifications to approve sign-in requests. To register a new device, follow the steps in the first section of this article to go to the two-step verification page and tap Register this device.
Note: All registered devices will get push notifications to confirm sign-in requests.
Once registered, you’ll be able to add or change your devices and their settings from the two-step verification screen. The purple dot will show the device you’re currently using.
Set-up two-step verification on the Xfinity website
You need both an email and a mobile phone number saved in your account to turn on two-step verification. If one or both are missing, you’ll be asked to add and verify them.
You can also turn on or off two-step verification on the Xfinity website using the steps below.
- Go to the Settings page on the website.
- Choose Xfinity ID and Security.
- Choose Two-step verification in the Security section.
- Verify your identity by sending a code through email or text.
- Choose Turn on after entering the code.
- You successfully turned on two-step verification.
- When someone tries to sign into your account from a new device or after a period of time, you’ll be notified. You can then confirm or deny the sign-in.