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How to Return Your XFINITY Equipment

Whether you're moving, upgrading devices or cancelling a service, we can help!

Simple Options to Return Equipment

Should you need to return your Comcast equipment, there are three* easy ways to do so:

Visit a local UPS Store (Recommended)
  1. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.
  2. Bring your equipment to the store and an associate will pack and ship your equipment back to us. You will receive a receipt with your tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to process and your account to reflect these changes.

    Note: If you have an email address on file, you will also receive a confirmation email letting you know that the equipment was received and the date that the return was processed.

Visit a Comcast Service Center or XFINITY Store
  1. Find a Comcast Service Center or XFINITY Store location near you.
  2. Drop off your equipment at any Comcast Service Center or XFINITY Store. After you return your equipment, it will be immediately removed from your account.

Send your equipment back with the prepaid UPS shipping label provided
  1. Put the equipment being returned into its original box, and place the enclosed prepaid UPS shipping label on the outside. Keep the top portion of the label with the tracking number included, as this will be your receipt.
  2. Drop the package off anywhere that UPS shipments are accepted. Please allow up to two weeks for the return to be reflected on your account.

*If you have already contacted Comcast to disconnect your account and still need to return your equipment, you can use the Comcast Service Center/XFINITY Store or The UPS Store drop-off options for your return.

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