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How to Return Your Equipment to Comcast

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Whether you're moving, upgrading devices or cancelling a service, we can help!

Simple Options to Return Equipment

Should you need to return your Comcast equipment, there are three* easy ways to do so:
  • Comcast Service Center or XFINITY Store
    • Come visit us and drop off your equipment at any Comcast Service Center or XFINITY Store.
    • Find a Comcast Service Center or XFINITY Store Location near you.
    • After you return the equipment, it will be taken off of your account immediately, and your next bill will reflect the return (if applicable).
  • The UPS Store Locations
    • Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to us.
    • Visit www.theupsstore.com to find The UPS Store locations near you.
    • The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to be processed on your account. After this time period, your next bill will reflect the return (if applicable).
  • Pre-Paid UPS Shipping Label
    • If you ordered your device in a Self Installation Kit, we enclosed a pre-paid UPS shipping label for your convenience. Simply place the equipment being returned into the box in which it came, and put the pre-paid label on the outside.
    • You can then drop it off anywhere UPS shipments are accepted.
    • Take note of the tracking number on the label. Please allow up to two weeks for the return to be processed on your account. After this time period, your next bill will reflect the return (if applicable).

*If you have already contacted Comcast to disconnect your account and still need to return your equipment, you can use the Comcast Service Center/XFINITY Store or The UPS Store drop-off options for your return.
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Find this article at:

https://www.xfinity.com/support/cable-tv/returning-your-equipment/

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