Message

Would you like to use Flash on "tv.xfinity.com"?

To improve security and save energy, Safari only turns on the Flash plug-in when you request it.

xfinity

Flash compatibility issue

XFINITY TV requires a more recent version of Flash (15.0.0.152+). Please update to the latest version of Flash and ensure your browser is Flash compatible.

Download the latest version of Flash
XFINITY TV Portal and Safari 10 enable Flash message.

Agent Action

The Safari 10 browser, included with Mac OS Sierra, disables the Flash plug-in by default. Safari 10 users will get a message when they launch the Xfinity Stream portal (www.xfinity.com/stream) and enter their Xfinity credentials. To use the Xfinity Stream portal and watch content, users will have to enable Flash.

This issue only affects users who have upgraded to Mac OS Sierra with the Safari 10 browser.

Problem Code

Learn how to resolve the Xfinity Stream portal "Would you like to use Flash on "tv.xfinity.com"?" message.

Solution Code

To enjoy the Xfinity Stream portal and watch content on tv.xfinity.com, you will need to enable Flash. To enable Flash, please do the following:

Click on Use Every Time or Use Once. (Note: If you choose Use Once, you will need to enable Flash each time you visit tv.xfinity.com and enter your Xfinity ID and password.)
Follow the steps to enable Flash.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

Region

National