We work with equipment manufacturers to bring the Xfinity Stream app to compatible Amazon Fire TV devices, Apple TV devices, LG Smart TVs, Roku devices and other partner devices. The app offers live broadcast channels, linear cable channels, cloud recordings and Video On Demand, all without having to rent an Xfinity TV Box.
Notes:
- Xfinity X1 is the best way to watch Xfinity TV.
- Xumo Stream Box from Xfinity is the best way to watch NOW TV, NOW TV Latino, or NOW StreamSaver™.
- Not all features of X1 are available if you choose to use a partner device.
- See below for more information.
FAQs
Getting started
What devices will work with Xfinity Stream?
Xfinity Stream is available on:
- Web: Windows and MacOS at xfinity.com/stream
- Mobile: iOS and Android devices
- TVs:
- Amazon Fire TV
- Cast to any TV capable of Google Chromecast or Apple Airplay
- Apple TV*
- LG TV*
- Roku*
- Samsung Smart TV*
- Xumo TV*
- Xumo Stream Box from Xfinity
*Available in-home only to Xfinity TV customers with internet.
Note: LG TVs, Samsung Smart TVs, and Apple TV devices are not eligible to stream NOW TV and NOW TV Latino content.
Will I be charged for using Xfinity Stream on any device?
There is no charge for Xfinity customers to use Stream. It’s included with your Xfinity service. However, internet charges may apply if you are off of your home network.
I’m not an Xfinity TV customer. Can I still use Stream?
Yes, Xfinity Stream is included with your Xfinity service. There is live and On Demand content accessible to all Xfinity customers on the following devices: web, iOS, Android, Fire TV, Chromecast, and AirPlay. Sign in with your Xfinity ID and password.
Does the Xfinity Stream app for partner devices have the same features as Xfinity X1?
No. Currently, the Xfinity Stream app for partner devices doesn't support the following features:
- Control through your Xfinity Voice Remote.
- Movie and TV show rentals through Xfinity On Demand (Available on Roku and Amazon Fire TV — not available on LG or Samsung Smart TVs).
- Pay per view (PPV) event rentals.
- Xfinity apps on X1 such as Voicemail, xFi and your account and features such as the Sports companion experience.
- Apps and streaming channels such as Pandora, YouTube, and Netflix.
- These apps may be available through the partner device's platform.
Why are some models not supported?
Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We're working with equipment manufacturers to bring the Xfinity Stream app to more devices and models.
If I'm a new customer, how do I order Xfinity TV service without renting a TV Box from Xfinity?
In most areas, you can order Xfinity TV service without a TV Box online at xfinity.com.
I'm having trouble downloading and/or installing the Xfinity Stream app on my supported partner device. What should I do?
- If you’re a new customer, make sure the installation and activation of your Xfinity products is complete.
- If you recently moved, sign out of the Xfinity Stream app on your partner device and re-install the app after activating service at your new address.
- Check that you have a supported device model.
- Check the firmware version of your partner device to make sure you're using the minimum required version.
- Visit your device’s support website for instructions.
- Check that your partner device is connected to your Xfinity Internet service.
Can I use the Xfinity Stream app on my Roku, Apple, Samsung or LG Smart TV if I have multiple Xfinity accounts?
Yes. If you're having issues activating the Xfinity Stream app, see Xfinity Stream Error Code TVAPP-00101 for more information.
Do I need to rent an Xfinity TV Box for the Xfinity Stream app to work on my partner device?
No. If you're a new customer, you can simply choose to use your partner device without renting an Xfinity TV Box.
If you're a current Xfinity TV customer and would like to use only your partner device instead of your rented Xfinity TV Box, you can do so, but you'll need to return your rented Xfinity TV Box by following these instructions. You can also use a combination of both rented equipment and partner devices in your home. The rented Xfinity TV Box will be your “primary outlet.”
For more information on the difference in features and any credits and fees associated with using a partner device instead of renting an Xfinity TV Box, check out the Credits and Fees section below.
Do I need to rent an Xfinity DVR-capable TV Box to get DVR service on my partner device?
No. If you use a partner device, you can subscribe to Xfinity's DVR service without renting a DVR-capable Xfinity TV Box. You can access and manage your recordings from the Xfinity Stream app on your partner device.
If you're a current Xfinity TV customer with DVR and you rent an Xfinity TV Box or use a partner device to access the Xfinity Stream app, you can set and delete your DVR recordings directly on your Xfinity TV Box and/or your partner device.
I already subscribe to Xfinity TV. If I return my Xfinity DVR-capable TV Box, will I still have access to the recordings that were stored on that box using the Xfinity Stream app?
If you're an X1 DVR customer, you'll be able to keep some of the recordings from your Xfinity DVR TV Box in the cloud and access them through the Xfinity Stream app. If you have a Legacy (non-X1) DVR TV Box, you'll lose the recordings stored on it.
Can I view all my previously purchased movies and TV shows using the Xfinity Stream app on partner devices? What if I returned all my Xfinity TV Boxes?
Yes, you can continue to view all your previous purchases through the Xfinity Stream app and Xfinity Stream portal, even if you return your Xfinity TV Box.
If I'm a new customer, how do I order Xfinity TV service without renting an Xfinity TV Box?
You can order Xfinity TV online at xfinity.com.
I just ordered Xfinity TV without renting an Xfinity TV Box. Will the Xfinity technician also set up my partner device?
No. partner devices, like all other customer-owned and managed devices, are installed and activated by the customer. For more information about setting up the Xfinity Stream app on your supported partner device, check the setup guide or support website for your device.
I just ordered Xfinity TV service. Can I use the Xfinity Stream app on partner devices before my professional installation?
LG, Roku and Samsung devices can’t stream live and On Demand content until your Xfinity TV services have been installed and activated. However, you can access the Xfinity Stream app on Amazon Fire TV devices before your services are activated.
See Watch now: Enjoy your Xfinity TV service with Xfinity Stream ahead of installation for more information.
My Xfinity TV service is provided through the Xfinity On Campus program. Can I use the Xfinity Stream app on partner devices?
Yes, but make sure your supported partner device is connected to your campus WiFi network.
I'd like to use the Xfinity Stream app, but I don't own any partner devices. Can I purchase a device from Xfinity?
No, but you can purchase these devices at many retail and online stores.
Using the Xfinity Stream app on partner devices
Does the Xfinity Stream app on partner devices offer parental controls?
Yes, parental controls can be customized within the Xfinity Stream app settings.
Note: If you use the Xfinity Stream app on multiple devices, you'll need to set the parental controls separately for each device. For instructions, see setting parental controls with the Stream app.
How many partner devices can I use?
- If you have Xfinity TV, you can stream to up to five devices at the same time in the home, with a total of 45 devices registered on the account.
- The limit of five simultaneously streaming devices includes partner devices, mobile devices (iPad, tablets, phones) and computers.
- Outside of the home, or with NOW TV and streaming, you can stream up to three devices at the same time.
- If you have Xfinity Choice TV, you can stream to up to two devices at the same time.
Credits and fees
Is there an additional charge for using a partner device?
No. However, all other fees associated with your service still apply.
If the cost of renting the first Xfinity TV Box is included in my package price, do I get a credit if I use a partner device instead?
You'll get a credit for the use of a partner device on your primary outlet if you have no rented Xfinity TV Boxes. If you're an existing customer who has an Xfinity TV Box, you'll need to return your equipment to receive this credit.
If your equipment rental is charged separately in your Xfinity TV package, you won't be charged for use of the Xfinity Stream app on a partner device on your primary outlet.
Does streaming using the Xfinity Stream app on a partner device count against my internet data usage?
No. The goal of using the app on your partner device is to give you more options outside of rented Xfinity TV Boxes to access your full TV service within your home. The service delivered through the Xfinity Stream app is not an internet service, so Xfinity data usage plans don't apply.
However, video services that are delivered over the internet, like TV Go content accessed through the Xfinity Stream app and web portal or content from NBC.com or the NBC and NBC Sports apps, are treated exactly the same way as any other internet-delivered services, like Netflix, Hulu, or Amazon and are subject to any data usage plans that might apply.
Streaming channels or content may keep using internet data even if you turn off your device. To make sure Xfinity Stream doesn’t continue using your internet when you're not watching, log out of the Xfinity Stream app.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.