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Making payments with the Xfinity My Account app for X1

Learn how to pay your bill using the Xfinity My Account app for X1.

How does it work

  1. Press the xfinity button on your remote.
  2. Scroll to highlight Apps and press OK.
    The Apps option is the sixth option from the left on the X1 main menu.
  3. Scroll down to the Xfinity row and highlight My Account. Press OK.
    My Account app tile highlighted
  4. Highlight Account Details and press OK.
    X1 My Account App screen with Account Details option selected
  5. Select Current Bill.
    The Account Details window shows billing information such as Due Date, Balance Due, and more.
  6. Highlight Make a Payment and press OK.
  7. Scan the QR code on the screen using your mobile device’s camera to open or download the Xfinity app.
  8. Use the Xfinity app to make a payment and easily manage all your Xfinity services.
    Payment confirmation pop-up stating “Your payment has been received,” with a confirmation number, notice that processing may take up to one business day, and an OK button.

Additional information

Visit our Online Support Center to find common solutions.

QR code

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.

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