HDCP (High-bandwidth Digital Content Protection) is a type of digital copy protection that requires compatibility between Comcast (TV Box) and your high-definition TV or audio/video (AV) device. While your Comcast TV Box is already designed for HDCP compatibility, all connected equipment including your TV, AV devices such as receivers, and the HDMI cabling and adapters must all support HDCP.

A message on my screen says my HDMI configuration is preventing video from playing. What do I do?

The following will help you resolve the HDMI configuration-related error message RDK-03060.
Error Message RDK-03060 displays stating We're unable to play video.

Follow these steps until the issue is resolved:

Unplug your Comcast TV Box from the electrical outlet, wait 10 seconds, and then plug it back in to restart.
Connect your Comcast TV Box directly to an HDCP compatible HDTV (typically an older or first generation HDTV) using an HDMI cable and remove alternative adapters or connection accessories (see diagram below). For example, HDMI-to-DVI adapters, AV receivers, HDMI hubs, switches, video scalers or extenders may cause HDCP-related issues.
If step two does not resolve the issue, try using a different HDMI cable directly between your Comcast TV Box and HDTV. A high bandwidth HDMI cable, an Image Science Foundation (ISF) certified rated cable and/or a shorter length cable may help. You can come pick up a new HDMI or component cable for at your local Xfinity Store, if needed.
If step three does not resolve the issue, try disconnecting the HDMI cable and using a component cable instead to connect your Comcast TV Box to the TV (see diagram below).

If you follow the above steps, your issue should be resolved. However, if they do not resolve it, we do apologize and please contact us for further troubleshooting and resolution.