Want to make sure you set up Outlook Express with Xfinity correctly? It only takes a few steps.

You can also provide third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) access your Xfinity Email address, by turning access on or off.

Add Xfinity Email to Outlook Express

Start Outlook Express from the Quick Launch toolbar or double-click the icon on your desktop.
Select Tools from the top menu of Outlook Express, and then choose Accounts... from the drop-down list.
Select the Mail tab from the top of the Internet Accounts window.
Select your Comcast email account, then click Properties.
In the Mail window, select the General tab.
Next, enter the following:
- Mail account: Enter a descriptive name such as Comcast Mail.
- User Information: Enter the name you would like displayed in your outgoing email messages.
- Organization: Skip this field.
- Email Address: Enter your full Xfinity Email address but leave the Reply Address field blank.
Select the Servers tab from the top and enter the following:
- POP3 into the My Incoming Mail Server field.
- mail.comcast.net in the Incoming Mail (POP3) field.
- smtp.comcast.net in the Outgoing Mail (SMTP) field.
Under Incoming Mail Server, enter your Xfinity ID in the Account Name field (the first half of your Xfinity Email address).
Enter your password in the Password field.
- Check Remember Password if you want Outlook Express to save your password.
Under Outgoing Mail Server, check My Server Requires Authentication, then click Settings.
On the Outgoing Mail Server settings page, select Use same settings as my incoming mail server, then click OK.
Select the Advanced tab at the top.
Enter the following, then click OK:
- 465 in the Outgoing mail (SMTP) field and check This server requires a secure connection (SSL).
- 995 in the Incoming mail (POP3) field and check This server requires a secure connection (SSL).
Select Close and start using Outlook Express.

If you completed all of the steps above and still experience an issue, please contact us.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.