Cause
Purchase PIN is required to complete transaction (500-100).
Cause code
A Purchase PIN is required to complete your transaction within the Xfinity Stream app.
Next steps
Enter your Purchase PIN to complete your purchase. If the issue persists, please contact us.
If you forgot your PIN, the primary account holder cannupdate or remove the Purchase PIN.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.