Learn about the TVAPP-00902 Xfinity Stream error code.
Cause
Supplied Purchase PIN invalid — Will contain attempts in left in the body (500-101) Parental Controls Service Validate PIN 401.
The Purchase PIN you have entered when completing your transaction in the Xfinity Stream app is invalid.
Reset your Purchase PIN at customer.xfinity.com/#/settings/parental-controls and try again.
If the issue persists, please contact us.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
