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Turn Purchase PIN on and off for your X1 device

With Xfinity X1, you can turn the Purchase PIN on and off by using the on-screen guide. Remember, you don’t need a Purchase PIN for free Xfinity On Demand content.

Notes:

  • The Purchase PIN is turned off by default.
  • When you turn the Purchase PIN option on for the first time, you’ll be prompted to choose your PIN.
    • Once it’s set up, you’ll need to enter it any time you want to make Xfinity purchases on that device, and you’ll need to set up a Purchase PIN for each X1 TV Box you have.
  • Your Xfinity Purchase PIN may not apply to third-party apps; they may not require one or you may need to set up an additional purchase pin specific to the app you’re using.

Turn Purchase PIN on and off

  1. Press the xfinity button on your remote control.
  2. Using the right arrow button, scroll over to highlight Settings. Press OK (center of directional pad).
    Main Menu is shown with the Settings icon highlighted along the far right.
  3. Use the down arrow button to highlight Purchase PIN. Press OK.
    The Purchase PIN option on the Settings screen is highlighted.
  4. Turn the Purchase PIN on or off.
    The Purchase PIN option is highlighted.
  5. After turning the Purchase PIN option on, enter the new Purchase PIN in the Enter PIN section of the Create a Purchase PIN screen.
    Create a Purchase PIN screen: Enter the new PIN below the heading.
  6. Verify and re-enter your Purchase PIN number.
    Verify PIN screen: Re-enter the same PIN below the heading.
  7. Press Exit to go back to standard TV viewing, or press the Last/back arrow button to return to the Settings menu.

Additional Information

Visit our Online Support Center to find common solutions.

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The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.

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