Learn what to do when you have a problem with a Carrier Cor Thermostat connected to your Xfinity system.
What You'll Need
- Xfinity Home or Xfinity Internet (This feature is limited to Xfinity Internet customers who reside in certain areas of Indiana, Kentucky, Maryland, Michigan, Ohio, Pennsylvania and West Virginia.)
- Access to the Xfinity Home app
- A Carrier Cor Thermostat, installed and activated according to the manufacturer's instructions
- Your Carrier Cor login credentials
Difficulty
Easy
Troubleshooting your Cor Thermostat
Before you begin:
- Have you installed your Cor Thermostat and activated it with the Carrier Cor app?
- Have you connected your Cor Thermostat to the Xfinity Home app?
- Do you know how to control your Cor Thermostat from the Xfinity Home app?
If you can't control your Cor Thermostat from the Xfinity Home app:
- Restart the Xfinity Home app.
- If the problem continues, confirm that you can control your Cor Thermostat from the Cor app.
- If you can control the device from the Cor app, wait a few minutes, and then try the Xfinity Home app again, or please contact us.
- If you can't control the Thermostat from the Cor app, please contact Carrier Cor Customer Support.
