If you inquire about service availability at your address, and we cannot find your address with the United States Postal Service (USPS), we may require documentation to show the validity of the address.
You must provide at least one acceptable document. Any additional supporting documents will help accelerate the process. Documents must be complete, accurate and without alterations.
Notes:
- You must bring your proof of address to an Xfinity Retail Store. For more information, see our Proof of residency policy.
- Providing documentation does not constitute an automatic addition of the address as service availability may not be possible due to a variety of other reasons found here.
Acceptable documents to prove an address
- Certificate of occupancy
- Utility bills for a metered service
- Utility welcome statement
- County assessor documentation
- City and/or county permits
- Purchase/sales agreement — a sales contract between owner/developer and buyer (only the address section of the contract)
Supporting documents for locating an address
Supporting documents are helpful for providing context around the request but cannot be used alone to prove an address is valid.
- Any mapping software (e.g., Google Street View) screenshots with latitude and longitude of the structure on the lot.
- Screenshots of a Multiple Listing Service (MLS) listed property address that can be verified online on real estate sales sites, such as Zillow, Realtor or Redfin (these will be further verified).
Unacceptable documents
- Leases
- Cell phone bills
- Credit card statements
- Non-metered utility bills
Additional information
Visit our Online Support Center to find common solutions.
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