Sometimes you may have to show documents that show where you lived in the past before you can get Xfinity service. Learn more below.

You may have to show documents that show where you lived during a certain time period to get Xfinity service when:

Two disconnects were processed on an account other than yours at your address within the past six to 12 months.
You have an unpaid balance from an account at a different address.
Your new address has service from the previous customer and a disconnect was not processed for that customer.
There is an account in your name or at your address but you did not sign up for service (to safeguard against identity theft).
Your address had an account that was disconnected in the past six months because no payments were made on the account.

You must show at least one primary and one secondary document from the lists below. Documents must be complete, correct and without changes. They must be shown at an Xfinity Retail Store.

Primary document

Homeowner's property deed
Land contract
Lease agreement
Mortgage
Utility welcome letter

Secondary document

Secondary documents should be from a previous address to show you did not live at the address in question.

Auto loan or lease statement
Bank statement
Cell phone bill
Credit card statement
Incarceration letter
Military papers
School transcripts
Utility bill

Additional documents

Sometimes Xfinity may ask for more documents to show where you lived when the previous account was getting service. Documents may include, but are not limited to:

A driver's license or other form of government identification.
- Do not submit military ID cards or Common Access Cards (CAC).
A lease that lists you as a lessee.

Additional information

Visit our Online Support Center to find common solutions.

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