Determine Xfinity service availability at your address

This article covers checking the availability of Xfinity Internet and other services for your address.

Xfinity may not be able to provide service if:

• You live outside the service area.
• Your address is more than 300 feet from the physical network.
• Xfinity hasn't extended a service line to your address.
• Your property owner, homeowners’ association, or condo association has an agreement with another service provider or won't give access to provide services.

Steps to determine Xfinity service availability

Step one: Inquiry

You can check online to see if Xfinity service is available at your address. If you can’t find your address, please contact Xfinity. Xfinity will see if service is available at your address.

Sometimes, it may require further research to determine service your address. You may get a ticket number to keep for future reference.

You may be asked for additional information, like the latitude and longitude of your property, a utility bill or a certificate of occupancy. This helps see whether an address can have service.

If you give Xfinity your cell phone number or email address, you’ll be texted* and emailed status updates.

*Text messages available in select regions only.

Step two: Initial evaluation

Once a request for service is sent, Xfinity will check why the address isn't showing as serviceable. Sometimes your address may already be wired for service, but the address needs added to the billing system.

If the address never had service, construction may be needed to add it.

Even if your address is within 300 feet of the physical network, construction may be needed. Cost will depend on the amount of work needed. You may also be charged an installation fee.

You’ll get one of these texts and/or emails with updates:

• Great news! We can set you up with Xfinity service! Find out what happens next here:
• It's Xfinity Assistant. I'm sorry to say that we can't provide service at your address. Get more details here:
• Hi, it's XA. We need a bit more info to complete your request. Please call us at 1-800-xfinity as soon as possible, but no later than 30 days.
• Hi, it's XA. We need a bit more info to complete your request. Please call us at 1-866-935-7648 as soon as possible, but no later than 30 days.
• Hi, it's XA. Good news: We can provide service at your address. But we need to do some construction first. Find out what happens next here:

Step three: Detailed estimate

A survey may be needed to see if your address can have service. This usually takes three to 10 business days. Surveyors will only contact you for access if it is needed.

Step four: Decision

Once done, Xfinity will share the survey results. If you’ll need to pay construction costs, you’ll get an estimate for approval. Once you pay, work begins.

Step five: Construction

Construction to extend a service line involves:

• Creating a formal installation plan.
• Submitting a permit request to local government (if required).

Construction crews are schedule once all permits clear. The timeline can be affected by weather, government restrictions or other issues. It may cause delays in finishing work.

Step six: Sign up for Xfinity services

Once work is done, you’ll be updated that you can sign up for Xfinity services.

FAQs

My neighbor has Xfinity service. Why can’t I get it?
The network may have been built some time ago for developer’s original plans and existing infrastructure. Sometimes this doesn’t include homes that were built later.

In rural areas where properties were subdivided, service providers may not have been told about more homes. There may also be other factors impacting service.

Why are you limited to 300 feet from your network infrastructure?
Anything over 300 feet may require the installation of more equipment.

I see a pedestal near my address. Why is there still a construction cost?
Xfinity must run service lines in utility easements or rights of way. These usually run along property fronts or rears. A pedestal may not belong to Comcast, or might not be able to be used if a service line would cross other private property.

Additional information