Introducing NOW TV

Live sports, movies, and shows. No fees. No annual contracts. Only $20 per month.

FAQs

How many devices can I use to stream NOW TV content?
You can stream content on up to three devices at the same time.

How do I get NOW TV?
You can get NOW TV through your online account, by contacting us or visiting an Xfinity Retail Store.

How much does NOW TV cost?
A subscription to NOW TV is $20 per month with no annual contract (taxes apply). There are no fees associated with NOW TV.

Do any regional sports network (RSN) or broadcast TV (BTV) fees apply with NOW TV?
No, these fees don't apply with NOW TV service.

I have Xfinity Flex. How do I upgrade to NOW TV?
You can upgrade from Xfinity Flex to NOW TV through your Xumo Stream Box or Flex streaming TV Box, your online account, by contacting us, or by visiting an Xfinity Retail Store.

I have NOW TV. How do I upgrade to Xfinity TV?
You can upgrade from NOW TV through your online account, by contacting us, or visiting an Xfinity Retail Store. You’ll need to unsubscribe from NOW TV first before upgrading.

I have Xfinity TV. What happens if I downgrade to NOW TV?
If you downgrade from Xfinity TV, you’ll lose access to your broadcast TV lineup and will need to return your X1 equipment. However, you can continue watching your NOW TV service on the Xfinity Stream app immediately after downgrading to NOW TV. You can also watch your NOW TV content on a Xumo Stream Box, if you prefer.

How do I downgrade from NOW TV?
You can downgrade from NOW TV through your Xumo Stream Box or Flex streaming TV Box, online account, by contacting us, or by visiting an Xfinity Retail Store.

Can I use NOW TV before my Xfinity services are installed?
Yes, you are able to stream NOW TV content on the Xfinity Stream app before your services are fully installed — as long as you ordered it alongside your Xfinity Internet service.

If I cancel NOW TV, will I lose my Xfinity Internet service?
No, you will not lose your Xfinity Internet service if you cancel NOW TV.

If I cancel my Xfinity Internet service, will I lose NOW TV?
Yes, you are required to subscribe to Xfinity Internet for NOW TV.

Do I need a TV Box to get NOW TV?
No, you won’t need a TV Box to stream NOW TV content; however, a Xumo Stream Box is available at no additional charge with your NOW TV subscription and the one-time streaming activation fee is waived when you subscribe to NOW TV.

Can I use my own modem with NOW TV?
Yes, if you use your own modem for Xfinity Internet, you’ll be able to use the Xfinity Stream app to watch NOW TV, if compatible. Find out if your equipment is approved and compatible with Xfinity services.

If I already have add-on services like Netflix, HBO Max, Showtime, etc., will I have to re-purchase them once I upgrade to NOW TV?
No. Access to additional services like Netflix, HBO Max, Showtime, and more will carry over seamlessly to the new experience once you’ve upgraded to NOW TV.

Can I subscribe to additional add-on services like Netflix, HBO Max and Showtime with NOW TV?
You can subscribe to additional add-on services with a Xumo Stream Box.

Can I use DVR?
Yes, you’ll have 20 hours of DVR service included with your NOW TV subscription.

I currently have Xfinity X1. If I downgrade to NOW TV, will I lose my DVR recordings?
Yes, changing from any package that includes DVR Service (150 hours) to NOW TV (includes 20 hours) results in losing up to 130 hours of recording space. Twenty hours of existing recordings will be saved. All additional recordings above 20 hours will be deleted from oldest to newest, unless save for one year has been selected. If recordings were on a channel that are not in NOW TV, those recordings will not be able to be viewed.

If I downgrade to NOW TV from Xfinity X1, can I use my existing cable TV boxes?
No, you can't watch NOW TV with your current Xfinity X1 equipment.

Can I watch live TV?
Yes, you can watch 125+ live channels as part of the NOW TV live streaming service, including TV from networks like HGTV, AMC, History, A+E, and Hallmark.

Can I buy or rent movies and TV series?
Yes, purchases and rentals will be available with NOW TV.

Note: For apple devices, you can view purchased or rented content on your Xfinity Stream app. However, you can’t purchase or rent content directly on the app using your apple device. For purchases, you must use xfinity.com/stream.

Is pay per view (PPV) available on NOW TV?
PPV events and PPV sports packages are not available with NOW TV.

Does NOW TV content count against my internet usage?
Yes, NOW TV is an internet-delivered service and will count against your monthly internet usage.

Can I take Choice TV, Popular TV, or Ultimate TV with NOW TV?
No, NOW TV cannot be added to any traditional Xfinity TV package.

Can I watch NOW TV on Xfinity X1?
No, NOW TV can be watched on the Xfinity Stream app on a Xumo Stream Box (leased), or with the app on your own device: web, mobile (Apple and Android), FireTV, Chromecast, Apple AirPlay, Xumo Stream Box (purchased), Xumo TV, or Roku.

What if I’m unable to watch Peacock with NOW TV?
Please visit peacocktv.com/help for help with troubleshooting.

Which third-party devices are supported by Peacock?
For a full list of third-party devices, please review this Peacock help article.

What if I already have a Peacock subscription but want to subscribe to NOW TV?
If you already have a paid Peacock subscription, you must cancel your existing subscription before subscribing to NOW TV, which includes Peacock at no additional cost. For instructions on canceling your existing Peacock subscription, review peacocktv.com/help/article/cancellation.

Which customer owned devices can I watch NOW TV on?
NOW TV is available through the Stream app on Xfinity Flex, Chromecast, Apple Airplay, Roku, FireTV, mobile devices, and xfinity.com/stream. It isn't currently available on Smart TVs, such as LG or Samsung. Please stay tuned as more devices become compatible.

If I cancel NOW TV will I lose access to Peacock Premium?
Yes, customers who cancel their NOW TV service will also lose access to Peacock Premium, unless they are eligible to receive Peacock Premium included with their other Xfinity services. Review the Peacock Premium promotional offers overview article for additional details.

Does NOW TV count against my data plan?
NOW TV is an internet delivered service that requires subscription to Xfinity Internet and will count toward any applicable internet data usage plans.

Can I upgrade the 20 hours of cloud DVR with NOW TV?
NOW TV is only eligible for the 20 hours of cloud DVR. If customers are interested in getting more DVR space they can upgrade to Xfinity TV (Choice TV, Popular TV, or Ultimate TV) to take advantage of DVR Service with 150 hours or Premium DVR for 300 hours.

What resolution is available with NOW TV?
HD quality is available on HD capable channels.

Additional information

Visit our Online Support Center to find common solutions.

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