You can upgrade to NOW TV or NOW TV Latino — or cancel service — right from your Xumo Stream Box.
To learn more about NOW TV or NOW TV Latino, see NOW TV overview.
How to upgrade
If you want to upgrade to NOW TV, you can do so right from your Xumo Stream Box or Xfinity Flex! Here’s how:
- Select the NOW TV or NOW TV Latino tile at the top of the screen from the main menu (home screen).
- You’ll see the channel lineup that’s included with NOW TV or NOW TV Latino. Select Next to proceed with your NOW TV order or Continue to proceed with your NOW TV Latino order.
- Read through the NOW TV or NOW TV Latino terms and conditions. To finalize your order, select Start my subscription (NOW TV) or Continue (NOW TV Latino).
- Wait for your order to process.
- Your Peacock Premium activation code will generate. Remember, a subscription to NOW TV or NOW TV Latino includes Peacock Premium at no extra cost.
- You can choose to set up your Peacock Premium account now by scanning the QR code with your mobile device, or wait to set up Peacock at a later time.
- Once finished, select Next.
- Your order has been processed. Select Launch Xfinity Stream to begin watching NOW TV or NOW TV Latino.
- If you haven't activated your Peacock account yet, you can do so by following instructions outlined in Peacock Premium promotional offers overview.
- If you haven't activated your Peacock account yet, you can do so by following instructions outlined in Peacock Premium promotional offers overview.
How to cancel
If you want to cancel your NOW TV or NOW TV Latino service, you can do so right from your Xumo Stream Box. Here’s how:
- Navigate to the home screen on your device.
- Select Settings at the bottom of your screen.
- View your current subscriptions from the My Subscriptions tile.
- On the Manage subscriptions page, select Unsubscribe.
- To confirm you’d like to unsubscribe from NOW TV or NOW TV Latino with Peacock Premium, select Unsubscribe again.
- Your NOW TV or NOW TV Latino subscription will end immediately. Select Unsubscribe to continue.
- Note: While your subscription will end immediately, it may take up to one day to reflect on the Manage Subscriptions page on your TV.
- You’ll see a confirmation message that you’ve successfully canceled NOW TV or NOW TV Latino. Select Okay to finish.
FAQs
For additional NOW TV FAQs, see NOW TV overview and NOW TV Latino FAQs.
Will I receive new equipment when I upgrade to NOW TV or NOW TV Latino?
No — you won’t need to buy or install new equipment. You can enjoy NOW TV or NOW TV Latino service right from your current Xumo Stream Box.
Now that I’ve upgraded to NOW TV or NOW TV Latino, where can I watch live and On Demand TV?
You can access your NOW TV or NOW TV Latino service through the Xfinity Stream app on your Xumo Stream Box.
Why can’t I upgrade to NOW TV or NOW TV Latino on my Xumo Stream Box?
You may have an older device that doesn’t support upgrading your service. You can replace your streaming TV Box by contacting us or logging in to your account on xfinity.com.
If I already have add-on services like Netflix, Max, Showtime, etc., will I have to repurchase them once I upgrade to NOW TV or NOW TV Latino?
No. Access to additional services like Netflix, Max, Showtime, and more will carry over seamlessly to the new experience once you’ve upgraded to NOW TV or NOW TV Latino.
However, please note, if you’re watching Cinemax, Starz, and/or MGM+ online, you’ll need to cancel your existing subscription and purchase these services through Comcast to access them on your Xumo Stream Box or Xfinity Flex.
If I cancel my NOW TV or NOW TV Latino subscription, do I have to return my Xumo Stream Box to Xfinity?
No, you can keep your Xumo Stream Box and continue to stream content as an Xfinity customer.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.