Learn how to upgrade your Xfinity Flex service to NOW TV — right from your Xfinity Flex streaming TV Box.

To learn more about NOW TV, see NOW TV Overview.

How to upgrade

If you want to upgrade your Xfinity Flex service to NOW TV, you can do so right from your streaming TV Box! Here’s how:

Just say "NOW TV" into your Xfinity Voice Remote, or select the NOW TV tile at the top of the screen from the main menu (Home screen) or Shop page.
You’ll see the channel lineup that’s included with NOW TV. Select Next to proceed with your NOW TV order.
Read through the NOW TV Terms & Conditions. To finalize your order, select Start my subscription.
Wait for your order to process.
Your Peacock Premium activation code will generate. Remember, a subscription to NOW TV includes Peacock Premium at no extra cost.
You can choose to set up your Peacock Premium account now by scanning the QR code with your mobile device, or wait to set up Peacock at a later time.
Once finished, select Next.
Your order has been processed. Select Launch Xfinity Stream to begin watching NOW TV, or Done to go back to your Home screen.
- If you haven't activated your Peacock account yet, you can do so by logging in to xfinity.com/chat.
  - Click Sign In in the upper-right corner of the page.
  - From there, Xfinity Assistant will prompt you to activate your subscription.
- See Peacock Subscription Changes and FAQs for details on this process.

Note: You may see an option to subscribe to NOW TV again after completing the activation process. This is a known error. Please do not attempt to resubscribe to NOW TV after successfully activating the first time.

FAQs

For additional NOW TV FAQs, see NOW TV Overview.

Will I receive new equipment when I upgrade my service from Xfinity Flex to NOW TV?
No — you won’t need to buy or install new equipment. You can enjoy Xfinity TV service right from your current streaming TV Box.

Now that I’ve upgraded to NOW TV, where can I watch live and On Demand TV?
You can access your NOW TV service through the Xfinity Stream app on your Flex streaming TV Box.

I can’t upgrade on my Flex streaming TV Box. How can I upgrade my service to NOW TV?
You may have an older device that doesn’t support upgrading your service. You can replace your streaming TV Box by contacting us or logging in to your account on xfinity.com.

If I already have add-on services like Netflix, Max HBO, Showtime, etc., will I have to repurchase them once I upgrade to NOW TV?
No. Access to additional services like Netflix, Max HBO, Showtime, and more will carry over seamlessly to the new experience once you’ve upgraded to NOW TV.

Additional information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

Have a quick question? Ask Xfinity Assistant.