To be as transparent as possible about the personal information we collect and manage, we’ve launched the Xfinity Privacy Center to help us do just that.
The Xfinity Privacy Center is a new, easy-to-use online resource where anyone can learn more about our approach to privacy and security. As a consumer, you can also learn how to access and manage your information with us, including how to manage communication and ad preferences at any time.
Customer account choice
- Visit Your Privacy Choices.
- Find the “Customer choices” box and click the Xfinity customers link.
- You’ll be asked to sign in to your Xfinity account if you’re not already signed in.
- On the next screen, you can manage the following preferences and more:
- Participate in audience measurement and reports
- Share information with Comcast companies
- Allow personalized ads online and in video content
- Allow banner ads in your inbox
- Click on the Show details link below each section for more information.
- Turn on or off any or all preferences.
More privacy settings
You can manage the following by scrolling to bottom of page:
- Sensitive personal information: Manage how we process, store and use your sensitive personal information.
- Marketing emails and texts: Manage how we share news and offers related to your services.
- Click on Marketing emails and text.
- Enter your email address on the next screen, then click Manage preferences.
- Toggle on or off email or text for any of the choices provided.
- Calls, mail advertising and in-person solicitation: Manage the way we contact you with marketing offers.
- Click Calls, mail advertising, and in-person solicitation.
- Fill out the “Managing Communications from Xfinity” form on the next screen, then click Submit.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.