Xfinity always tries to provide a simple experience. That includes managing how the company can communicate with you.
Sales communications
Sometimes Xfinity may call or text you about special offers and new products. The company understands that you may not want to receive calls or texts.
Even if your phone number is on the National Do Not Call Registry, Xfinity can call or text you for sales reasons if you are a customer, were recently a customer, or recently asked about Xfinity or NOW products or services. Xfinity cannot add a number to the National Do Not Call Registry for you, but here is information on how to do so.
If you don’t want to get sales calls or texts, you can add your phone number to Xfinity’s Do Not Call/Text for Sales/Marketing list. You can do this online. You may continue to get sales calls or texts for up to ten business days after adding your phone number to the list. If you are a current customer, you may still get other calls or texts about your services.
Informational communications
Sometimes Xfinity may call or text you about your services, including appointment confirmations, equipment notices, billing calls, outages, or other customer service issues. If you don’t want informational calls or texts, you can opt out online.* You may continue to get calls or texts for up to ten business days after asking to opt out.
*There are some communications, including those about emergencies, fraud or other violations of law, security issues, and harm caused to the network, that you cannot opt out of.
Promotional mail
Xfinity may occasionally send you mail about special offers or new product information. If you don’t want to get promotional mail, you can opt out online.
You may still get promotional mail for up to 60 days after opting out. If you are a current customer, you may also still get other mail with information about your services, even after opting out of promotional mail.
Door-to-door sales
Xfinity agents may occasionally come to your door to share special offers or announcements about new products and services. If you don’t want door-to-door sales, you can opt out online.
Someone from Xfinity may still come to your home for up to 30 days after you opt out. If you are a current customer, Xfinity may still visit your home about your services, even after you opt out of door-to-door sales.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.