Xumo Stream Box error codes and messages

The batteries need to be replaced.

Note: Only AAA alkaline batteries can be used.

1. Slide the back cover downwards to remove it.
2. Replace all batteries at the same time.
3. Look at the +/- symbols to ensure the batteries are put in the right way.
4. Replace the back cover.
5. Press the Home button to make sure the remote is working.

This notification is often triggered due to bandwidth issues.

You’ll need to ensure that the WiFi signal strength is sufficiently strong. You can do so by trying other devices in the home:

• Check if your internet functions correctly on other devices and through the broadband connection at home, including rebooting your hub/router.
• If applicable, attempt to connect using an Ethernet cable.
  • Reset your network settings and select the option to connect with an Ethernet cable.
• Try switching to another channel.
• Restart the device — this may help by reconnecting to the network.

• Try changing the channel — the problem may be channel-specific, or it may resolve by retuning.
• If the error message is on all channels, try to reboot your box by unplugging and replugging.
• If it’s still not working:
  • Turn off the hub/router from the power source and wait 10 seconds.
  • Turn the hub/router back on and wait until it’s connected back to the internet.
  • If playback still isn't working, reset to the factory settings.
    • Note: You'll lose your settings, playlist, and preferences after performing a factory reset.

1. Press Home and go to Settings.
2. Select Picture and Sound.
3. Change to 2160p and either select 8-bit, 10-bit (needed for HDR), or auto-select the option and confirm the changes.
   • If the above options aren't available, it’s because the device is not UHD-capable.

• Put the device in standby by pressing the Standby button.
• Turn off the device from the power source.
• Turn on the device from the power source.
  • When it’s ready, press the Home button on the remote control.

• Put the device in standby by pressing the Standby button.
• Turn off the device from the power source.
• Unplug the router and wait 10 seconds.
• Turn the hub/router back on and wait until connected to the internet.
• Turn on the device from the power source, and when it’s ready, press the Home button on the remote control.
• If it's still not working, reset to the factory settings.

Screen 1

No Internet Connection

It looks like there might be an issue with your internet service. Let’s get you back up and running.

It looks like there’s an issue with your internet service but here are a few things you can try:

• Check any cables connected to your router are securely inserted.
• Restart your router by turning it off and on at the plug.
  
  

New WiFi details?

Select Network settings below to update these and get you back up and running.

Screen 2

Not working?

Get more help by scanning the QR code with your mobile or by going to %1.

Homepage

No WiFi connection

Check if your router’s working as normal. Select for more help.

This isn't an error. The device is disconnected.

You may have skipped the Get connected steps during setup and activation, or you’ve performed a full system reset. The device has no network credentials stored. Proceed as instructed.