Xumo Stream Box error codes and messages

EOS-IUI-VOICE_COMMAND_CANT_BE_USED
EOS-IUI-VOICE_COMMAND_CANT_BE_CONVERTED
EOS-IUI-VOICE_SEARCH_ERROR

It looks like there might be an issue with your internet service. Let’s get you back up and running.

It looks like there’s an issue with your internet service but here are a few things you can try:

• Check any cables connected to your router are securely inserted.
• Restart your router by turning it off and on at the plug.

New WiFi details?

Select Network settings below to update these and get you back up and running.

This notification is often triggered due to bandwidth issues.
You’ll need to ensure that the WiFi signal strength is sufficiently strong.

• Check if your internet functions correctly on other devices and through the broadband connection at home, including rebooting your hub and or router.
• Try switching to another channel.
• Restart the Xumo Stream Box — this may help by reconnecting to the network.

Your voice remote could not be paired or the internet connection has been lost.

Attempt the voice command again. You can also reset your remote.

For more information to reset your remote see, Pair, program, and factory reset your Xfinity remote.

You have attempted a voice command that is generally not supported.

Repeat the voice command in a loud and clear voice while holding the microphone button on the remote. 
If issue persists, check the batteries in your remote and your internet connection. 

For more information on what’s supported see, Xumo Stream Box from Xfinity FAQs.

You have attempted a voice command that is generally not supported.

For more information on what’s supported see, Xumo Stream Box from Xfinity FAQs.

That didn’t work. Press the voice button to try again.

Your voice remote could not be paired or the internet connection has been lost.

Attempt the voice command again. You can also reset your remote.

For more information to reset your remote see, Pair, program, and factory reset your Xfinity remote.

1. Press Home and go to Settings.
2. Select Picture and Sound.
3. Change to 2160p and either select 8-bit, 10-bit (needed for HDR), or auto-select the option and confirm the changes.

If the above options aren't available, it’s because the device is not UHD-capable.

1. Check whether other devices in your home are actively streaming, including:
   Xfinity Stream app on mobile devices, computers, smart TVs, or streaming devices. 
2. Stop playback on one or more active devices not currently in use.
3. Retry playback on the impacted device after other active streams have been stopped.

For more information , see Xfinity Stream app on Xfinity TV partner devices FAQs.

• Try changing the channel — the problem may be channel-specific, or it may resolve by returning.
• If the error message is on all channels, try to reboot your box by unplugging and plugging it back in.

Playback is unavailable for the item selected.

Reboot your device by unplugging and plugging it back in. Retry playback on the impacted device.

Contact us for assistance.

Reboot your device by unplugging and plugging it back in. Retry the channel on the impacted device.

Reboot your device by unplugging and plugging it back in. Retry on the impacted device.

Check that you have a valid subscription for the content.

If you believe you have received message in error:

• Reboot your device by unplugging and plugging it back in. Retry the channel on the impacted device.

1. Press Home and go to Settings.
2. Select Picture and Sound.
3. Change to 2160p and either select 8-bit, 10-bit (needed for HDR), or auto-select the option and confirm the changes.

If the above options aren't available, it’s because the device is not UHD-capable.

The page failed to load due to missing components, expired content, or failed backend requests.

Check your device’s internet connection. You can also try to reboot your device by unplugging and plugging it back in. Retry the initial action.

Unable to load TV guide. Please try again later.

Reboot your device by unplugging and plugging it back in. Retry the TV guide on the impacted device.

We can't connect to your broadband router.

The Gateway connected to the device via Ethernet or the Wifi network selected does not have an Internet connection.

1. Check if the Gateway is online or if there is an outage in your area.
2. If Gateway is offline reboot it by unplugging the Gateway, then plugging it back in.
3. If there is an outage in your area, wait and try again later once the outage is resolved.

We’re unable to link your account right now. You can link your account later on in the Settings menu.

Attempt to link your account again after a few minutes.

You can’t watch this where you are right now.

Disconnect from VPN if in use. If not, try moving the device back to the location where streaming is allowed.

You let go of the voice button too quickly. Please press and hold the button and try again.

The voice command was too short or was not heard.

Repeat the voice command in a loud and clear voice while holding the microphone button on the remote.

If issue persists, check the batteries in your remote and your internet connection. 

For more information on what’s supported see, Xumo Stream Box from Xfinity FAQs.

Your picture resolution has been automatically reset to default because a change in your setup has been detected. To change your picture resolution, go to Settings > Setup > Audio visual.

1. Press Home and go to Settings.
2. Select Picture and Sound.
3. Change to 2160p and either select 8-bit, 10-bit (needed for HDR), or auto-select the option and confirm the changes.

If the above options aren't available, it’s because the device is not UHD-capable.