At a glance
We’re sorry you are having trouble with your Xfinity TV service. Get help for the error code on your TV screen by using the steps below.
Try these common fixes
Most issues have a simple fix. Try these steps:
- Make sure all TV connections are secure.
- Press the channel up or down button to change to another channel, then change back. If this doesn't work, go to the next step.
- Restart TV Box
- Unplug the TV Box from the power source for one to two minutes, then plug it back in.
- Or say "Restart TV Box" into your Xfinity Voice Remote.
Most errors fix themselves within an hour. Sometimes, it can take longer. While you wait watch live TV or On Demand content with the Xfinity Stream app on your phone, smart TV, or computer.
Need more help?
If these steps don't work, get help with Xfinity Assistant. It can guide you through more troubleshooting, schedule an appointment, or connect you with an agent if needed.
Visit Xfinity Assistant or scan the QR code with your smartphone to get started. Then, follow the prompts to fix your issue. You can also get help from Xfinity Assistant by opening the Xfinity app, selecting the Services tab, and then Troubleshoot TV issues.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
