Chosen name and pronouns on Xfinity accounts

All customers can add or change the name and pronouns they choose on their Xfinity and Xfinity Mobile accounts.

Your chosen name can use only letters (A-Z or a-z). It can also use an apostrophe (‘), hyphen (-), or period (.). Xfinity may reject or remove a chosen name that is rude, offensive, unfair to others, or meant to hide who you are in a harmful way. For example, you cannot use a name that falsely says you work for the police or another government group.

To change them, see how to change your chosen name and pronouns in the Xfinity app and xfinity.com.

Your legal name will still show in some places, like on your bill and shipping labels. To change the name on your billing account, see how to change your name on your account FAQs.

FAQs

Why doesn’t my chosen name appear in some places?
For billing purposes and to help protect against fraud and identity theft, we’ll continue to use your legal name on your Xfinity and Xfinity Mobile billing statements and on shipping labels for your devices and equipment.

What if I legally changed my name and want to change the name on my account?
For a legal name change, we will need to receive your legal documents to process that account change. Please see Change ownership or management of an Xfinity account for more details.

How do I add my pronouns to my Xfinity account if they’re not included in your list?
If you don’t see your pronouns listed as an option, you can choose My pronoun is not listed. We’ll continue to add commonly chosen pronouns to the available list over time.

What if I don’t want to add a chosen name and/or pronouns to my account?
Any customer who wants to add a chosen name or pronouns has the option to do so, but it's not required. If you prefer not to answer, you can select I do not wish to answer in the pronouns list.

Why didn’t Xfinity accept my requested chosen name?
Your chosen name can only contain alphabetical characters (A-Z or a-z) and the following special characters: apostrophe, hyphen, and period. Your chosen name may have been rejected if it contained characters other than those accepted by Xfinity.

Additionally, your chosen name may have been rejected if it was vulgar, inappropriate, obscene, profane, discriminatory, or if it was intended to misrepresent your identity in a potentially harmful way.

For questions about why your chosen name was rejected, you can contact Xfinity.

Additional information