Your chosen name can only contain alphabetical characters (A-Z or a-z) and the following special characters: apostrophe, hyphen, and period. Xfinity reserves the right to reject or remove any chosen name that is vulgar, inappropriate, obscene, profane, discriminatory, or that intends to misrepresent the customer’s identity in a potentially harmful way. For example, by indicating falsely that a person is associated with law enforcement or another government entity.

You can change your name to display as your preferred chosen name and/or pronouns in the Xfinity app or on xfinity.com by following the steps below. Entering a chosen name and/or pronouns is optional. If you don’t want to provide one, we’ll continue to use your legal name.

Changing your name in the app isn’t a legal name change. Change your name on your billing account.

Change your chosen name or pronouns in the Xfinity app

Tap the Account tab in the bottom right of your screen.
Tap Account settings.
Click Xfinity ID and Security.

Change your chosen name

Tap Edit name under your name as it currently appears.
Enter your chosen name in the First, Middle (optional), and Last name fields.
- If you’re adding a chosen first name to your account, you’ll also need to add a chosen last name.
Tap Save to complete the changes.

Change your chosen pronouns

Tap Add pronouns under your name as it currently appears.
Start entering your pronouns in the Search pronouns box and choose from the available list.
- If you don’t want to provide pronouns, you can choose I do not wish to answer.
- If you don’t find the pronouns you’re looking for in the list, you can choose My pronoun is not listed.
Review your chosen pronouns and tap Save to complete the changes.
Your pronouns will now appear next to your name.

Change your chosen name or pronouns online at xfinity.com

Click the person icon in the top-right of your screen to get to your account.
Click Account and identity.
Click Xfinity ID and Security.

Change your chosen name

Click Edit name under your name as it currently appears.
Enter your chosen name in the First, Middle (optional), and Last name fields.
- If you’re adding a chosen first name to your account, you’ll also need to add a chosen last name.
Click Save to complete the changes.

Change your chosen pronouns

Click Choose pronouns under your name as it currently appears.
Start entering in the Search pronouns box and choose from the available list.
- If you don’t want to provide pronouns, you can choose I do not wish to answer.
- If you don’t find the pronouns you’re looking for in the list, you can choose My pronoun is not listed.
Review your chosen pronouns and tap Save to complete the changes.
Your pronouns will now appear next to your name.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.