Ensure your voicemail security by updating your voicemail PIN, which serves as a password. You can change it by phone or online - anytime, day or night.

In addition, if you're ever locked out of your account's voicemail, you can also use these options to change your PIN and regain access.

The PIN:

Must be between four and six digits long (soon to be expanded to 15 digits)
Must differ from the last four digits of your phone number
Cannot be a single repeated digit (for example, 11111, 22222, etc.)
Cannot be sequential (for example, 1234, 5678, etc.)

Note: If you don't wish to change your voicemail PIN, your account will be unlocked after 30 minutes.

To Change Your Voicemail PIN Online

Go to Voice Settings in My Account (you may be asked to sign in using your Xfinity ID and password).
Choose Voicemail PIN under the Xfinity ID, Passwords & PINS section.
Click edit in the Voicemail PIN box.
Enter your new voicemail PIN and confirm the new PIN.
Click Update.

To Change Your Voicemail PIN Over the Phone

Dial *99 or your Xfinity Voice number.
Enter your passcode when prompted.
- If you are accessing your voicemail for the first time, you will be prompted to create a password and record a personalized greeting.
Press 4 for Personal Options.
Press 2 for Administrative Options.
Press 1 for Password Change.
Follow the remaining instructions to change your PIN.

If you've forgotten your primary Xfinity ID and password and/or your voicemail PIN, and you are having trouble using your secret question to retrieve your login information, or if you only have Xfinity Voice, please chat with us for help.