Ensure your voicemail security by updating your voicemail PIN, which serves as a password. You can change it by phone or online - anytime, day or night.

In addition, if you're ever locked out of your account's voicemail, you can also use these options to change your PIN and regain access.

The PIN:

Must be between four and six digits long (soon to be expanded to 15 digits)
Must differ from the last four digits of your phone number
Cannot be a single repeated digit (e.g, 11111, 22222, etc.)
Cannot be sequential (e.g., 1234, 5678, etc.)

Note: If you don't want to change your voicemail PIN, your account will be unlocked after 30 minutes.

Change Your Voicemail PIN Online

Go to Voice Settings in your account.
- You may be asked to sign in using your Xfinity ID and password.
Choose Voicemail PIN under the Xfinity ID, Passwords & PINS section.
Click edit in the Voicemail PIN box.
Enter your new voicemail PIN and confirm the new PIN.
Click Update.

Change Your Voicemail PIN Over the Phone

Dial *99 or your Xfinity Voice number.
Enter your passcode when prompted.
- If you're accessing your voicemail for the first time, you'll be prompted to create a password and record a personalized greeting.
Press 4 for Personal Options.
Press 2 for Administrative Options.
Press 1 for Password Change.
Follow the remaining instructions to change your PIN.

If you've forgotten your primary Xfinity ID and password and/or your voicemail PIN, and you are having trouble using your secret question to retrieve your login information, or if you only have Xfinity Voice, please chat with us for help.