Retrieval by phone
A deleted voicemail can be retrieved only if you have not logged out of the voicemail system or if you press 5 while in the voicemail main menu.
To retrieve a voicemail while still in the voicemail system:
- Press * to go to the Main Menu.
- Press 6 to hear the deleted messages.
- The system begins to play the deleted messages.
- The system begins to play the deleted messages.
After listening to the message, you can:
- Press 9 to mark the deleted message as a new message.
- Press # to skip to the next message.
- Press 0 for more options.
- Press * to go back to the Main Menu.
Once you log out of the voicemail system, the deleted messages will be removed permanently.
Retrieval using the Xfinity Voice Website
When a message is deleted it is moved into the Trash folder. To retrieve a deleted voicemail using Xfinity Voice:
- Sign in to Xfinity Voice using your Xfinity ID and password.
- Click on the Trash folder on the left side of the screen.
- To recover a single voicemail, click on the Options menu at the end of the voicemail and choose Recover.
- To recover multiple voicemails, click on the checkboxes next to the name in the voicemails.
- A check mark will appear to indicate that you selected the voicemails.
- Select Actions at the top of the voicemail list and then choose Recover to move the voicemails back into the Voicemail folder.
Note: A message is automatically deleted 24-48 hours after it is placed in the Trash folder and cannot be retrieved after that amount of time.
Additional information
Visit our Online Support Center to find common solutions.
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