Calls can fail to connect for different reasons. If you have trouble making calls on your mobile device, there are a few things you can try on your own before contacting Xfinity Mobile.
Check these things first
- Make sure your phone is not in airplane mode.
- Check the phone's signal strength. In remote areas, you might not have a strong enough signal to make calls.
- Confirm the nanoSIM card is inserted correctly and connected to the network.
- If you are not able to confirm, or if you are using an eSIM, check What do I do if my eSIM or nanoSIM isn’t working for more information.
- If you are not able to confirm, or if you are using an eSIM, check What do I do if my eSIM or nanoSIM isn’t working for more information.
International roaming
To use your phone for international calling and data, international roaming needs to be turned on for your line.
- Adding Global Travel Pass will automatically enable international data roaming on your device.
- To enable without adding Global Travel Pass chat with an agent.
For more information, see Can I use Xfinity Mobile when I travel internationally?
If you have checked these things and still don’t know why your calls won’t go through, contact Xfinity Mobile from another phone at 1-888-936-4968.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.