Xfinity My Account

Simple. Fast. Easy. And always on.

Get easy bill pay, instant tech support, and other solutions that
save you time online, every time. With Xfinity My Account.

We'll help you do it all online


Manage Appointments

Billing and Payments

You don't have to sign in for quick bill pay

Hand holding mobile device showing troubleshooting

Don't feel like calling us?

Now you don't have to. We've got your back with 24/7 help online, on your terms.
  • Restart your equipment at the touch of a button
  • Set up your remote control and find channels
  • Schedule a callback when it's convenient
  • Ask a question for personalized help
Laptop showing MyAccount

Personalize your account

  • Check your balance and pay your bill
  • Manage your WiFi settings with xFi
  • Add sports packages and premium channels
  • Easily set up parental controls
  • Change your password

Track your orders and everything else

  • View and manage upcoming appointments
  • Cancel or reschedule a technician visit
  • Check the status of your Self-Install Kit delivery
TV Displaying X1 Help

We're here to help... in more ways than one

Get the most out of your service, troubleshoot issues, even watch help videos. With My Account online or the My Account app, the choice is yours. And if you have X1 TV, just press the A button or say "Help" into your Voice Remote.