Xfinity Mobile

Trade in your phone

Trading in your old phone for cash is easier than ever

For every new phone you buy, you can trade in the one you already have.
Check trade-in value

How to trade in your phone

Find out what your phone is worth
Use the trade-in estimator to find out how much your phone is worth. Our trade-in partner, Assurant, will give you an offer estimate.
Send in your old phone
If you accept the trade-in offer as part of a new phone purchase, you’ll send in your old phone using the provided shipping label. Assurant must receive your trade-in within 21 days from the date you submitted your order.
Get a check in the mail
Once Assurant receives your phone, they’ll confirm its condition and send you a check for the estimated offer amount. If your phone’s condition doesn’t match what’s on the offer, Assurant will notify you and make you an adjusted offer.
Check trade-in value

More ways to trade in your phone

Go to an Xfinity Mobile store

Visit your nearest Xfinity Store featuring Xfinity Mobile, where you can talk to an agent about trading in your phone.
Find a store

Call an Xfinity Mobile specialist

Call an Xfinity Mobile specialist at (888) 936-4968. We’ll help you evaluate the trade-in eligibility of your phone.

Frequently asked questions

Am I guaranteed to get the offer amount I received during the trade-in estimate?

Once you send in your phone to Assurant, they’ll confirm it’s eligible for the original offer amount based on the answers you provided during the estimate and your phone’s physical condition. If your phone’s condition matches what’s in the offer, Assurant will send you a check for the original offer amount.

 

If the condition of the phone doesn’t match what’s in the offer, they’ll notify you and make you an adjusted offer, which you can choose to accept. If you decline the adjusted offer, your phone will be returned to you.

Is my phone eligible for trade-in?

We can accept most smartphones as long as they meet the trade-in standards from our trade-in partner, Assurant. They must be free from screen cracks, physical damage, and liquid damage.

What if I’m still making payments on a phone?

If you’re coming to us from another carrier, you can still trade in your phone with us and use the trade-in cash you receive to pay down your phone balance.

 

If you are an Xfinity Mobile customer and you trade in your device that is still under a Device Payment Plan Agreement, you will still be responsible for the remaining installment payments on that device.

How do I get my trade-in payment?

Assurant will mail you a check within 30 days of receiving your phone in good working condition.

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