Xfinity Home

Xfinity Self Protection:

Restrictions apply. Not available in all areas. Limited to Self Protection for residential customers. Installation, taxes and fees extra and subject to change. Pricing subject to change. Requires subscription to Xfinity Internet service and a compatible Xfinity xFi Gateway. Equipment required and sold separately. Limit up to 6 cameras with 24/7 video recording. Does not include professional monitoring. Must activate Advanced Security through Xfinity app.

Xfinity Pro Protection and Xfinity Pro Protection Plus:

Xfinity Home Licenses: AL: 001484, 001504 Complaints may be directed to the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, (334) 557-0983; AR: 12-030 Regulated by the Department of Arkansas State Police, 1 State Police Plaza Drive Little Rock, Arkansas 72209, (501) 618-8600; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118 Alarm company operators are licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, 2420 Del Paso Road, Suite 270, Sacramento, CA 95834, https://www.bsis.ca.gov; CT: ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190; LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776; ME: LM50017039; MI: 3601206217; MN: TS674412; MS: 15018010; NC: 2335-CSA, 3101 Industrial Drive, Suite 104 Raleigh, NC 27609, (919) 788-5320; NJ: Burglar and Fire Alarm Business Lic. # 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421; OH: LIC# 53-89-1732; OR: CCB 192945; SC: BAC-13497, FAC-13440; TN: ACL 1597, ACL 1604; TX: ACR-1672104,-1818, B16922, B02571 Licensed by the Texas Department of Public Safety Private Security Board, P.O. Box 4087, Austin, TX 78773, (512) 424-7293; UT: 8226921-6501; VA: 2705145289, DCJS 11-7361; VT: ES-02366; WA: COMCABS892DS; WASHINGTON, DC: ECS 902687, BBL 602512000005; WV: WV049211. Valid 1/1/22.

Xfinity Home Refund Policy for Pre-Payments: If you make a pre-payment prior to installation of your Xfinity Home service, such pre-payment will be applied as a credit to charges due on the following month’s bill from Comcast. In the event you cancel your Xfinity Home service, your pre-payment will be applied instead to any other charges due on your bill for Comcast services. You will not receive a cash or credit card refund of your pre-payment. However, if all of your services from Comcast are disconnected, or if Comcast is otherwise required under applicable law to refund the pre-payment, Comcast will, within forty-five (45) days or as otherwise specified by applicable law, return a sum equal to the pre-payments your made (without interest unless otherwise required by law) minus any amounts due on your account (including, without limitation, any amounts owed for any services or for any equipment that is damaged, altered or not returned).

For Prince Georges, Maryland Customers: If we disconnect your service(s) or are otherwise required under applicable law to refund the pre-payment, we shall within thirty (30) days or your next billing cycle, whichever is earlier, return a sum equal to the pre-payments(s) you paid (without interest unless otherwise required by law) minus any amounts due on your account (including without limitation, any amounts owed for the service(s) or for any equipment that is damaged, altered, or not returned). Remote access not available with all smartphones. Standard data charges apply to text alerts. Check with your carrier. Any other equipment not included in offer and taxes extra.

System Takeover is not available in all areas and use of existing equipment is subject to condition and type, as determined by the Technician.

Actual energy savings may vary based on usage and other factors. Visit http://energy.gov/energysaver/energy-saver for details.

Must activate Advanced Security through Xfinity App.