Xfinity Discovery Hub

October 17, 2018

California North Bay Fires - One Year Later

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It’s been a year since the devastating wildfires hit the North Bay, but our efforts to rebuild the community together are ongoing. At Comcast, we feel very connected to the communities affected. In addition to the customers we serve, 590 of our employees live in the impacted areas.

It’s been a long journey, but we’re proud of the work we’ve done over the past year to get our homes and businesses back up and running, beginning with donating immediate financial assistance. We also provided free Internet services and expanded WiFi hotspots at emergency command centers and evacuation sites. This allowed emergency personnel to perform their critical work, and helped our customers connect with loved ones, insurance providers, and recovery resources. We also offered special services to customers who lost their homes, and our employees packaged and distributed thousands of bags of toiletry products and gift cards to fire victims and first responders.

I’m especially grateful to the hundreds of employees who contributed their time and efforts during our annual Comcast Cares Day to help start building the new Santa Rosa Integrated Wellness Center that will provide healthcare to our affected communities. All in all, Comcast donated over $2 million in cash and in-kind services in those early days.

We believe in the future of the North Bay, and I’m happy to report that since 2017, we have successfully restored services in over 90% of the neighborhoods affected by this disaster. To accomplish this, we worked with our local government partners to see that our products and services are available across many of the impacted areas, and we invested nearly $20 million in rebuilding this infrastructure since October 2017. We aren’t yet done, but we’ve come a long way.

On behalf of our Comcast employees who live and work here in the North Bay, we look forward to continuing to serve you, and we thank you for being a customer.

We are stronger together, now and always!

Sincerely,

John Gauder
Regional Vice President, Comcast California

 

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