Preparation tips from Xfinity

These tips can help you and your family stay informed and connected.

  1. Protect your devices with a surge protector
    Sudden power outages, lightning strikes, and issues with the local power system can damage your devices. Using a surge protector can help lessen that risk. We recommend plugging your TV, modem, and TV Box into a surge protector.

  2. Prepare your mobile phone
    Your phone can be a key resource for you during an unplanned event. Make sure your batteries are charged and that you’ll have access to portable chargers. Use protective phone and charging accessories to keep everything dry and accessible.

    We also recommend programming all emergency contact phone numbers and email addresses into your phone, as well as downloading weather, news, and safety apps.

  3. Make a plan to stay connected during an emergency
    Have calls coming to your home phone number forwarded to your mobile number so calls will reach you in the event of an evacuation. However, try and text instead of talking on the phone, text messages may be delivered more easily when a network is overloaded with voice calls.

    If you’re an Xfinity Mobile customer, you can turn your phone into a personal hotspot and use it to connect your other devices to the Internet. See how here. If you’re not an Xfinity Mobile customer, check with your provider to see if you have this capability.


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