Learn how to access the Xfinity Stream app, register your mobile device and use the mobile app's main features. Understand the differences between programs you can watch when connected to your home Xfinity network versus on the go.
Note: We'll give you a tour using the Apple version of the mobile app. The process is essentially the same for the Android mobile app, but the steps or screens may be slightly different.
What you'll need to stream programs
- Be an Xfinity customer.
- If you just ordered Xfinity service and are waiting for equipment to be installed in your home, you can stream a popular selection of live sports, news, and On Demand shows and movies included with your Xfinity service.
- Your device must have an active internet connection through WiFi or a cellular network,
- Using a cellular network may incur data charges. Check your wireless provider's rate plan for details.
- A mobile device that meets the Xfinity Stream app system requirements.
- Your Xfinity ID and password.
In addition to the above, you’ll need the following:
| To watch | You'll need |
| Live or On Demand out-of-home |
|
| Live TV or On Demand while connected to your in-home Xfinity network |
|
| Your completed cloud-based DVR recordings in or out of your home |
|
Notes:
- The channels or programs you want to watch must be included in your subscription package.
- E.g., your subscription must include HBO Max for you to view or download HBO Max programs.
- Some Xfinity Stream app features may vary by subscription type.
- Select paid content (such as a pay per view events and some X1 subscription services) isn't available in the apps.
- Streaming channels or content may keep using internet data even if you turn off your device. To make sure Xfinity Stream doesn’t continue using your internet when you're not watching, log out of the Xfinity Stream app or portal.
Difficulty
Easy
Use the Xfinity Stream app for the first time on your device
- Download the Xfinity Stream app from the Apple App Store, the Google Play Store or the Amazon Appstore.
- To watch Xfinity Stream on Smart TVs, download the app from the TV’s app store.
- Learn more about activating your Xfinity Stream app on:
- To watch Xfinity Stream on Smart TVs, download the app from the TV’s app store.
- Open the Xfinity Stream app on your mobile device and tap Sign in.
- The first time you open the mobile app on a specific device, you'll need to register the device on your account. Enter your Xfinity ID and password, then tap Continue.
- You only need to register this device once.
- If you do not sign out of your app, on future visits the mobile app will recognize this device and you won't need to sign in again.
- Forgot your Xfinity ID or password?
- Tap the links provided.
- If you're a student with Xfinity On Campus service:
- Tap Sign in as a Student.
- Select your school from the drop-down list.
- Sign in using your school's login credentials.
- You only need to register this device once.
- Tap Yes to accept the terms of activation.
See the Xfinity Stream on Fire TV overview for additional Fire TV information, including activation instructions.
Access the Xfinity Stream app
When you open the Xfinity Stream app, the Home screen will appear on your streaming device with navigation options:
- Guide: Tap All Channels to see all your channels with TV listings (see Use the Guide listings below).
- Alternatively, use the genre filters to see only your Free to Me Channels and TV Go Channels (those that can be watched when you're not at home).
- Library: View the Watchlist, Latest Recordings, Purchased and Rented Movies, and Downloads.
- Downloading only available on mobile devices.
- Sports: Browse On Demand and Live Sports programs.
- Search: Use the onscreen keyboard to search for movies, TV shows, people, sports or teams.
- Household Profiles (icon at top right corner): Access Continue Watching, Recent Channels, Settings and Switching Profiles.
- Settings: Access mobile app settings such as Viewing Preferences, Device Information, PIN and Parental Controls.
- Switch profile: Switch between Household, Kids and Teens profiles. To access Kids or Teen profiles, a PIN must be created.
Home Screen Menu options include:
- Genres
- What’s on now
- Continue Watching
- Explore on demand content
Use the Guide listings
When you're connected to your in-home Xfinity network, you can stream all the channels in your subscription.
If you're not connected to your in-home network, you can still do the following on your mobile device:
- Browse Guide Listings.
- Watch TV Go content (Live TV and On Demand).
- Watch Xfinity On Demand purchases.
- Record and watch completed DVR recordings (Cloud DVR required).
- Download DVR recordings (Cloud DVR required) as well as select On Demand content and purchases.
From the Home screen, select Guide.
In the Guide, you can:
- Select the date to show listings for a specific day and time that you select.
- Select genre filter to customize your Guide view.
- Swipe right to left on mobile devices to move the time frame forward.
- Swipe left to right to move the time frame back.
- Select a channel on the left or a program listing to watch that channel live.
- When watching a channel live, choose the icon in the player to turn on Subtitles & audio description.
- Long press a program listing to learn more information about the program, add to your Watchlist or Record.
On the program details screen for a TV series, you can:
- Select the Record button to record this episode or all upcoming episodes in the series.
- Select the Watch Live button to watch the episode currently airing
- Select the Episodes tab to view seasons and episodes available On Demand.
- Select the On this week tab to see a list of future episodes and select one to record.
- The More like this tab shows a list of other programs that are similar to the current one.
- The Parents’ guide tab provides information regarding the episode content.
On the program details screen for a movie or a single-episode TV show (such as a special event), you can:
- See program details and Watch Live if it's available live.
- Select Cast & crew for information about cast and crew.
- Select the On this week tab to see a list of future airings and select one to record.
- The More like this tab shows a list of other programs that are similar to the current one.
- The Parents’ guide tab provides information regarding the episode content.
- The Ratings tab provides the ratings score for the movie.
Watch, record, manage, and download DVR recordings
You can manage your DVR and watch or delete completed DVR recordings anytime, anywhere. You can also download recordings from your DVR onto your mobile device to watch them on the go.
Did You Know? After you've downloaded a recording to your mobile device, you'll be able to watch it even if you don't have an internet connection.
Completed recordings
- From the Library tab, go to the Latest Recordings row to view a list of your DVR recordings.
- Select the recording you want to watch or download.
- To modify recordings, navigate to the showpage of the content you plan to record:
- Select Watch to play a recording.
- Select Record Options to change the recording options or delete the recording.
- Tap Download to save the recording to your mobile device for offline viewing.
- Select More info to learn more about the program.
Scheduled recordings on Connected TVs
- From the Library tab, select Scheduled to view a list of your scheduled recordings.
- On the Scheduled screen, select the recording you want to change or delete.
Want to know more? See Download cloud-based DVR recordings and Xfinity On Demand content to your device.
Watch and download Xfinity On Demand content
In addition to watching live TV, you can also use the Xfinity Stream app to watch On Demand programs when connected to your in-home WiFi network. Select On Demand titles can also be viewed on the go or downloaded on your mobile device so you can watch them offline.
On the Home page, select:
- TV Shows to view a list of available TV shows and series.
- Movies to view a list of available movies.
- Sports to view a list of available sports programs.
- News to view a list of news-related programs and documentaries.
- Kids & Family to view a list of programs appropriate for children.
- Music to view a list of available music-related programs.
Watch and download Xfinity On Demand purchases
In addition to watching live TV and Xfinity On Demand programs, you can also watch and download your On Demand Purchases (TV shows and movies that you bought and own).
- Click the Library tab and scroll down to click Purchases.
- Click the program that you would like to watch or download (mobile devices only).
Use accessibility options
The Xfinity Stream app provides the following accessibility options to accommodate a variety of viewers:
- Closed Captioning: See an on-screen text version of the program audio while the program is playing.
- Audio Description: Hear program audio that includes descriptions of the key visual elements of the program.
- Secondary Audio Program (SAP): Hear program audio in another language.
Want to Know More? Learn more about accessibility options in the Xfinity Stream app for Android or Apple phones or tablets.
Use PIN & parental controls
PIN & parental controls allow you to limit what your child can see when browsing the Xfinity Stream app, as well as restricting the programs they can view. PIN controls can also be enabled for purchases.
- Movie Ratings: Block movies based on movie ratings.
- TV Ratings: Block TV shows based on TV ratings.
- Unrated content: Manage programs that do not have a rating associated with them.
To set up parental controls, tap the Household account icon in the top-right. In the Settings window, select Pin & parental.
Want to Know More? Learn more about setting parental controls with the Xfinity Stream app.
Additional Information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
