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Why It's Important to Upgrade End of Life and Unsupported Equipment

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This document provides information regarding devices that are no longer supported for XFINITY customers or identified as End of Life (EOL). You can browse a database of unsupported/EOL devices by visiting mydeviceinfo.comcast.net/.

What Does It Mean When a Device is No Longer Supported?

A device that's no longer supported/EOL by Comcast is any XFINITY Internet or XFINITY Voice device that needs to be replaced after being made obsolete due to changes in technology. Older equipment such as cable modems were not designed to support the faster speeds and improved security features that are currently available.

For example, we have upgraded our network from the original DOCSIS 1.0 and 2.0 standard to the significantly improved and much more recent DOCSIS 3.0 standard. If you currently use a DOCSIS 2.0 or a select DOCSIS 3.0 device, you will not be able to enjoy the full benefits of our service such as higher speeds, improved security and better reliability!

In most cases, the modem's manufacturer has stopped providing support for the device. Such support usually includes firmware updates and bug fixes. On occasion, we will identify a device that's defective and is no longer suitable for use with our network.

If a device is no longer supported by Comcast or EOL, this basically means we will no longer install the device, either as a new or replacement device. In addition, it means we no longer recommend that customers purchase these devices, whether new or used. It is also an advance warning that the device will soon need to be replaced.

Devices that are no longer supported include all DOCSIS 1.0, 1.1 and Non IMS devices, which will no longer work on our network or be compatible with our network and/or services.

You can find out if your current device is supported by visiting the DOCSIS Device Information Center.

Ready to get the most out of your XFINITY Internet experience?
  • If you lease a device, you can go to the equipment swap site now to order a Self Installation Kit for a replacement device (for free!).
  • If you own your device, you can either choose to lease one from Comcast (you can chat with an agent now) or purchase a new one yourself. To purchase a replacement device, visit your local electronics store or go to mynewmodem.comcast.net.

Already Ordered a New Device?

Thank you for placing the order to upgrade your new XFINITY modem. Your order will be processed in approximately 24-72 hours from the time you placed it. If you have a question about your order status, please contact us at 1-855-242-2876 or chat with us at least 72 hours after placing your order to allow time for processing.
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Find this article at:

https://www.xfinity.com/support/internet/end-of-life-devices/

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