Xfinity Help and Support Forums

All Comcast customers can access the Xfinity Help and Support Forums to find solutions, share knowledge and get answers from customers and experts. Membership and posting privileges are currently available as a free, added benefit to our customers.

What are the Xfinity Help and Support Forums?

The forums are designed to build a positive and thriving peer to peer help community, discussing a variety of service topics and issues. Anyone is welcome to read the content posted in the Xfinity Help and Support Forums, but only Xfinity customers with an active Xfinity login can post and reply to messages there.

In June 2023, the Xfinity Help and Support Forums will celebrate 20 years as an active support tool! We welcome you to stop by and participate in the celebration.

Getting started

Before you can start posting in the Xfinity Help and Support Forums, you will need to activate your Xfinity account and create an Xfinity Forum Username.

To activate your Xfinity account

• Please use our lookup tool to create, find or recover your Xfinity ID.
• You'll need to provide your account number or your date of birth and the last four digits of your Social Security number (SSN).
  • This allows us to verify your identity.
• Note: If you're an Xfinity Internet customer accessing the tool from your home, you'll only be prompted for the phone number associated with your account.
• For more help on how to create your Xfinity ID, see Create Your Xfinity ID.
  
  

To create the Xfinity Forum username

1. Go to forums.xfinity.com.
2. Click the Sign in or Register link at the top right corner of the page.
3. Enter your Xfinity ID, password and click Sign In.
4. Complete your Forum Profile by entering your forum Username.
5. Your account should now be active!
6. You can fill out your profile by clicking on your forum Avatar image and choosing View Profile from the drop-down menu.
   
   
   

Check out the Xfinity Help and Support Forums getting started page for further details.

Policy and guidelines

Membership within Xfinity Help and Support Forums is both a privilege and a responsibility. Becoming a registered member of the Xfinity Help and Support Forums means agreeing to abide by a few simple rules and guidelines.

• Be polite — Positive, constructive comments and questions that are on topic will help maintain a positive spirit on these forums.
• Use a descriptive topic subject — This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response.
• Ask questions — We're here to help, so please ask away!
• Stay on topic — If you have a suggestion or comment that is on a different topic, please start a new thread within the appropriate forum.
• Be comprehensive — Include as much information to describe your question or issue as possible.
• Report abuse — The Report Abuse to Moderator function is available on each post to alert an administrator for any trolling or inflammatory posts.
• Practice good netiquette — Respecting others (e.g., not typing in all caps, avoiding flame wars, etc.) and keeping posts civil at all times can help make the community safe and fun for everyone!
  
  

Please read the full do's and don'ts on the Xfinity Help and Support Forums policy and guidelines page.

Notes:

• By having an account and utilizing the Xfinity Help and Support Forums, you have hereby agreed to the rules, policies and guidelines contained within the Xfinity Help and Support Forums policy and guidelines page as well as any other posted documents throughout the community.
• The Xfinity Help and Support Forums are subject to the Subscriber Agreement and the Acceptable Use Policy, which can be found at Customer Agreements, Policies & Service Disclosures.
• The use of "remove," "removal" or "removed" may be substituted for "edited" or "deleted" at any time.
• Comcast forum "official employees", "moderators" or "administrators" reserve the right to remove any post and/or topic that we deem inappropriate or disruptive to the Xfinity Help and Support Forums Community.
• The guidelines can change without notification.

Posting on the Forums

Because of the nature of forums, your question may not get answered right away. Make sure you check back periodically for a few days to allow others to answer your question. Also, forum members will answer your question in the forums — they won't personally email you any answers. Please don't add your email address to your post expecting an answer to be sent to you.