At Xfinity, we want every customer to have a great experience. From our products to our people, we're committed to helping you stay connected and enjoy more of what you love.
The Xfinity Customer Commitment is our promise to:
- Respect your time.
- Simplify your experience.
- Make things right when we fall short.
To support that promise, we offer:
- A 30-day money-back guarantee for eligible Xfinity TV, Internet, Voice, Home Security, and Shield Select from Xfinity Home services.
- A 14-day satisfaction guarantee for Xfinity Mobile service and devices.
- 24/7 support, easy self-service options, and convenient appointment windows.
30-day money back guarantee
Try an eligible Xfinity TV, Internet, Voice, Home Security, or Shield Select service risk-free for 30 days. If you're not satisfied, you may qualify for a refund when you cancel within 30 days of activation.
What’s covered?
If you qualify for the 30-day money-back guarantee, your refund may include:
- Monthly service charges
- Equipment charges
- Installation and activation fees
- Eligible taxes and fees
- Getting Started Kit fees
The 30-day money-back guarantee only applies to the new service you added or changed. Not all charges qualify for a refund. If your previous promotion, service, or package is no longer available, we’ll help you find a similar option that best fits your needs and budget.
If you’re moving
If you move within the first 30 days of service, your eligibility for the money-back guarantee at your new address may vary by location. Contact us for details about your specific move.
Xfinity Mobile 14-day satisfaction guarantee
We want you to love your Xfinity Mobile service. That's why we give you 14 days to make sure it's the right fit for you.
Starting on the day your device is delivered or purchased in an Xfinity Retail Store, you have 14 days to:
- Cancel service and return eligible devices for a refund.
- Exchange your device for a different model, color, storage size, or device type.
Fees, charges, return requirements, and other conditions may apply. For more information, see Xfinity Mobile satisfaction guarantee.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
