This document provides instructions on what to do if you receive the "Sorry, that didn't go as planned; Gateway Restart Needed" error message when activating your WiFi Extenders from the Xfinity app.
Solution code
If you receive this error message, perform a manual restart on your gateway. To manually restart your Gateway, unplug the power cord, wait 10 seconds, and then plug the power cord back in.
If you continue to receive this error message, please contact us.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.