This article provides instructions on resolving the "XRE - 07014" error, which may occur while attempting to access Xfinity On Demand programming details during a temporary X1 outage.
Steps to resolve issue
When this error occurs, you'll see the following message:
- "Sorry, we're having some trouble. This program is not available to watch at the moment. Please try again in a few minutes.”
To resolve this issue, you may need to restart your TV Box. For more information, please learn how to restart your X1 TV Box.
If you continue to experience issues, please contact us using the method most convenient for you.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.